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"The property is amazing, great plant life and animals life. It is well cared for. The staff at the resort are super helpful and friendly. Roman at the pool snack bar went above and beyond everyday. Russell in the Oriental restaurant was great. The pool bar featured three amazing bartenders - Victor, Jose, and Selma. Our cleaner for the week was Consuela. She did an awesome job and helped out with a problem I had, which she was able to solve. Thank you to all staff which defiantly made the stay great. Food was OK, we found items that we liked at each meal, but it underwhelming. The room was great. The pools were amazingly clean and refreshing. "

"This property is beautifully designed. Employees are very friendly and helpful - all of them. They work really hard to give you the perfect stay. The restaurants are amazing and the presentation of dishes are stellar. They have many activities planned throughout the day. There is always something to do. The shows at night are very entertaining, and well planned. Overall, we thoroughly enjoyed our stay for 6 nights. "

"Villa style, the staff were very nice and accommodating, the entertainment staff were top notch. The rooms were clean and comfortable with the AC working perfectly."

"Nice place "

"Staff were very friendly and all services activities were enjoyable! "

"I loved the great service people are so friendly. Lots of entertainment. Food is was great, will visit again in the future! "

"Excellence Riviera Cancun is a spectacular property! Beautiful rooms, activities are tons of fun, swim up bar definite must! The restaurants are far better than any other resort I’ve been to in the area. No need to make reservations, you aren’t limited on what you can order on the menus. Chez Isabella, French-top notch food and service! The Grill, steakhouse, Lobster House-grilled lobster is wonderful. Make sure to catch Agave when they serve their special very authentic menu for the week-I think it’s on Wednesdays. Off the hook! Big shout out to Pablo at the Terrace Bar-he made our stay extra fun! If you’re going in the summer-the seaweed problem is gross! Excellence is one of the few resorts that keeps their beach clean but the smell and murkiness of the water due to the overgrowth of seaweed-no one really uses the beach in the summer. This is a problem all over riviera Maya coast in the summer, except for Isla Mujares. Excellence Riviera Cancún is a superb resort!! "

"Really enjoyed my stay here. I booked a swim out room, and thankful I did. Was nice waking up every morning and having the ability to jump right into the pool. Room itself was very spacious. Bed was comfortable, and the furniture was simple, but worked. Didn't feel trendy or dated. I dined at the 2 of the restaurants and did the buffet. I've read a lot of complaints about the food, and honestly, nothing I had was bad. On the same note, nothing also really stood out. I used the room service feature, and the wait time was about 45 minutes, so please keep that in mind if you are famished. Staff were professional and courteous. I went in the season of sea weed, so the beach was not accessible (I travel to Mexico often, so this is not a surprise to me. Please research when this happens so you are not caught off guard by it). I have only 2 minor complaints. The first, is I am an early riser. So I had to wait till about 730/0800 to get my swim time in as they were doing the maintenance on the pools (not dinging them for this, as this is very much a resort that has an active night life). The second is the remoteness of this location. My excursions that I booked, I was in the cab/vans a lot due to being the first one being picked up (e.g. I booked a Chichen Itza tour, and left at 0700, and got back at 2330). So if you plan to do any long excursions, look at spending the extra money and do it exclusive). I had a lot of fun and would stay here again."

"Relaxing! Love the place, food and staff! We came back again after 7mos. "