Mexico and Central America Kid friendly Holidays

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.

We have an amazing time, the hotel, the staff and the service were excellent.

Hotel is beautiful, modern and clean! The staff, were accommodating! View from our room was great! Massage was good! We did upgrade for premium drinks which was helpful, sushi was great, steak house was alright, service was outstanding- overall food was good. If we didn’t have kids we would go to adult’s only

I love everything about this place

We were 4 ladies so we asked for 2 rooms with double beds and connecting rooms but we got 1 with double beds and one with king they said they would change us the next day but we decided to just stay that way because we like the location. The first reason we have been coming back now 9 years for a week is the adults section for the calm and quiet but this year after 3 days there were families with kids diving and screaming that we along with other guests did not like even going in the jacuzzi. When we mentioned this to the personal working there they said they had allowed it since the big pool was closed but the lower pool was open and it was not full at all there were over at the adult area . A lot of the adults just left the area could not even swim across the pool with all the kids diving and jumping into the pool. Like I said the lower pool had just a few people there. I just think they should apply the rules of adults only area . All the other amenities were great as always just this major concern and the reason we come back.

Amazing staff who always go above and beyond to please. Location and beach are unmatched in all of Cancun!

It was a great experience to be there, staff were so welcoming and so kind. Room always got cleaned. They are also very kind with kids very kid friendly resort. Beach and the pool was always clean. Food was very good and the restaurants were awesome we loved the Italian restaurant.

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.

Hotel is beautiful, modern and clean! The staff, were accommodating! View from our room was great! Massage was good! We did upgrade for premium drinks which was helpful, sushi was great, steak house was alright, service was outstanding- overall food was good. If we didn’t have kids we would go to adult’s only

We have an amazing time, the hotel, the staff and the service were excellent.