Mexico and Central America Kid friendly Holidays

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.

We had a wonderful stay at the hotel — the rooms, service, and atmosphere were amazing! Everything was clean and comfortable, and the staff were very friendly. The only thing we didn’t like is that we could never get a reservation at the Italian restaurant or La Vinci, even when we tried to book early. Other than that, it was a great experience overall

I love everything about this place

We have stayed in this resort 3 times. When it first opened

Beautiful clean swim up bar love it

Amazing staff who always go above and beyond to please. Location and beach are unmatched in all of Cancun!

Beautiful clean swim up bar love it

We had a wonderful stay at the hotel — the rooms, service, and atmosphere were amazing! Everything was clean and comfortable, and the staff were very friendly. The only thing we didn’t like is that we could never get a reservation at the Italian restaurant or La Vinci, even when we tried to book early. Other than that, it was a great experience overall

We have stayed in this resort 3 times. When it first opened

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.

We had a wonderful stay at the hotel — the rooms, service, and atmosphere were amazing! Everything was clean and comfortable, and the staff were very friendly. The only thing we didn’t like is that we could never get a reservation at the Italian restaurant or La Vinci, even when we tried to book early. Other than that, it was a great experience overall

We have stayed in this resort 3 times. When it first opened