Search Mountain Hotels in Mexico and Central America

"The entire hotel is impeccable - top to bottom every room, area, and item is in perfect condition, new. Every single employee is dedicated to the best service and communicates with deep sincerity. Imagine the best - this is it. A few things in our room were stuck (sliding separation door). I reported each tiny thing to help future guests. Yet the hotel immediately fixed it so quickly - amazing. The only thing in our suite I found annoying was the lighting. Buttons everywhere as I’d often the case. Not a problem to push and guess. The issue is I often work at night while other people sleep. Each time I would leave the room to take a quick walk to stretch, I gambled on the impact my return would have. Nearly always, once I opened the door, all lights would turn on super bright, the blinds would all open, and one tv would turn on. I’d have to run to the bedroom area to push the all power off button as quickly as possible to let people return to peace. I didn’t ask if there was a workaround, but it’d be helpful to share a lighting cheat sheet in any case. I liked the quiet feel of the hotel. Everything is located in it’s own corner to the point it can be difficult to find. While generally subdued, if people want to get loud and crazy, it’s supported and allowed. Room service food was my favorite eating option. I missed having a rotating buffet as a backup dinner option. Breakfast buffet is the best imaginable.Restaurant menus weren’t interesting to us at all. Weird options."

"The staff went above and beyond for our anniversary without us asking🙌"

"Great stay"

"Love to stay here. Always a good choice. "

"Room was super comfortable and very spacious for two people. The room was always cleaned by the time we had come back from exploring. One complementary instant coffee was available every day. The location was great and everyone was super hospitable. The hotel itself is really beautiful and has a lot to explore."

"Amazing staff!! The hotel food was very good and reasonable. The location is walkable to shopping at a high end mall with great restaurant options. Room was great with new furniture and everything needed in the kitchen for basic meals!! The pool and beach area had plenty of seating (August visit). Again, the service from the staff is amazing!! The best part of our visit was the awesome sea turtle conservation program at the property. We saw 8-9 loggerhead turtles build their nest then return to sea. We haven’t been to Cancun in 20 years, but we were surprised at how nice it is now. Definitely going back and staying at this property again. "

"DM"

"Great location and a lot of restaurants around. "

"Nice place "