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"The room was beautiful, but there were roaches (I understand that in tropical locations/ jungle locations it tends to be harder to get rid of them but it was still unfortunate to see), the room was not cleaned while I was there and evidence of the room merely being turned down was done since the dead bugs found in the room were not removed from the floor during my stay. Be mindful if staying in the swim out rooms that the sliding door to the pool do not have a handle to pull the door back open, you could leave the door open with the screen door closed but the ac will turn off (as it should to preserve energy). There were a lot of nice amenities in the room, I was given an upgrade to preferred so this may affect what was provided in the room, but they give you a small sample of sunscreen and mosquito repellent (I used what was provided in the room and my own repellent and still got bit up so bear that in mind if you are sensitive to mosquito bites). There was a beach bag that you get to keep, robes, slippers, a sewing kit, shower cap, and very nice soap, shampoo conditioner and lotion provided. The room also has a large safe, ample storage, no vanity area, but a small extendable mirror with a light for makeup application (which you will need to stand to utilize). The breakfast was lack luster in flavor and was very "American". The dinner restaurants were better but lacked seasoning at the outdoor grill restaurant. The French restaurant was far better in terms of taste. "

"The room was spotless. Bed was a little soft for my likeness however that is personal preference. The staff were great. The pool and spa were also great. The beach area was ok. It was rocky in spots. The food was so/so. Some of the restaurants were better than others, but overall I was satisfied. The only complaint I would have is that the they try to get you to buy into the Hyatt vacation club. I don’t like being pressured into a timeshare when I’m on vacation. I would highly recommended upgrading to the preferred ocean view. The view was gorgeous and the breeze on the balcony was perfect. "

"I really loved this resort. I would suggest staying in the palace to be able to go to all the others. The Mayan Mall was really fun for the whole family between bowling, arcade, ice skating, etc. The staff was extremely friendly, my kids and I all had a wonderful time."

"Everythignnwas great! Be aware that the beach thugh is swimable and water was warm on the last couple of days there was quite of bot of seaweed. Though the staff was trying really hard to keep cleaning it up. Food was good. One thing I was diappointed was pizza and coffee. I am not sure how pizza;s were never done. They were baked on top and pretty raw at the bottom. Thank God for the capucinno and expresso at the bar that made up for the coffee. Overall very happy with this respor definitely will go back."

"Our experience at Dreams Resort Tulum was extremely disappointing. At checkout, the resort added a $200 charge for what they claimed were “bodily fluids” on the sheets, when in reality, it was simply makeup. When we questioned the charge, we were threatened with involving the authorities if we didn’t pay. We were traveling with a large group, and several of us were hit with the same $200 fee for various questionable reasons, which felt unfair and excessive. To make matters worse, from the very first day, we received early morning calls (as early as 8:00 AM) pressuring us to attend a timeshare presentation. The constant sales pitches followed us throughout the resort and made it difficult to relax and enjoy our vacation. Unfortunately, this experience left a very negative impression, and we will not be returning."

"Super clean room, shuttle service was very responsive, making restaurant reservations was easy (steakhouse has the best food), lots of free activities on property. Only complaint we were not told we needed close toed shoes for the bike tour so we ended up having to cancel. Also wish they provided shuttle service from airport."

"Activities for all ages. Family friendly with staff that feats you very well!"

"Very nice, only the beach ,full of seaweeds :(("

"I had an amazing time, the property was stunning. A breath of fresh air and exactly what I needed for a vacation "