Search Hotels Near Forum By The Sea Mall, Cancun

"Staff is very co operative, Restaurants particularly VENTANAS is very nice and have too many items for breakfast, lunch and dinner."

"Excellent property to stay. Wide variety of breakfast options. Wide variety of fresh juices . Excellent wait staff. We cant wait to return."

"I recently stayed here and overall had a really good experience. The property is well-maintained, the staff is friendly, and the overall atmosphere is relaxing and enjoyable."

"The room was very clean the staff were so sweet we also had fresh food at the breakfast buffet"

"everything is excellent. i will come back to this resort next year"

"I will never stay at the Krystal Hotel again!!! This is my 7th time in Cancun. Krystal Gran is where i meant to book and accidentally booked the original Krystal rewards Hotel. All inclusive is a waste of time. You pay $5 everytime you order food through room service and they still want a tip. I had to call and complain about a bill left in my room to pay for the sodas in the refrigerator. There are 4 specialty restaurants and their food is horrible also and it’s the same as the food from the hotel. Nothing special. Additionally, there are items on the menu that you have to pay for. I’ve never been to an ALL INCLUSIVE resort and have to pay extra for food on the menu. I paid for lobster tails and lamb chops that were overcooked and tasteless. $175 extra. A waste, i could have went to a restaurant outside of the resort. Overall, the hotel food was horrible, very bad food, tasteless, and very few options. The room condition was not accommodating. The bathroom has no air ventilation. No full body mirrors after you get dress. The iron was dirty and i couldn’t use it. Hot water is amazing. The balcony has a beautiful view but needs more privacy, people from pool area or beach can see you clearly. They should frost the glass. The room furnishing is old and falling apart. So if you like nice furnishing this place is not for you. There were some staff members who were friendly and some who were not. I’ve never been to a resort an experienced unfriendly staff at all. "

"The room was exceptionally and clean. However, I faced a problem while checking in because I can't communicate in English to ask about something."

"everything was good"

"Wonderful service!"