Search Hotels Near Coral Negro Market, Cancun

"Sunscape Cancun definitely exceeded our expectations. The staff is incredible-t"

"The hotel was beautiful from the exterior and lobby area. Rooms were pretty basic. Food options were limited and not good. Most food on the buffet lines was room temperature and lacked seasoning. "

"Staff was great, beauty all around from the lobby to the beach and pools. "

"Yes"

"If I had to choose again, I would book a different hotel. The pricing was fair, and I understand you often get what you pay for, but the overall experience was disappointing. We arrived late the first night and went straight to bed because we were exhausted. The next morning, I noticed stains on the sheets and what appeared to be mold or fungus on three out of the four pillows. It was spread across the pillowcases and was extremely concerning from a health standpoint. And there was no hot water . I reported this immediately, and the hotel did upgrade us to an ocean-view room, which I appreciated. However, the issues continued. In both rooms: • There were no washcloths provided. • The lotion dispenser was empty. • In the upgraded room, I again noticed mold on a pillow the next morning. "

"We love this company! Service is exceptional and the staff always make us feel at home. We have used this brand on numerous occasions for 10+ years now and we keep coming back. LOVE IT!!"

"The room looked over the beach. Very nice view of the ocean. Nice large king bed, very comfortable. Lots of hot water in the shower. Did not deal with the hot tub. Room was large and comfortable. Staff was sufficient. "

"DO NOT STAY HERE. I can’t stress this enough. If you value luxury and cleanliness, this is not the place for you. Check-in is extremely long, even with online pre-check-in. You can’t access your room until 3 PM, and then you have to check in again to get your key—a completely redundant process. When we finally got to the room, the key didn’t work, forcing another trip to the desk. Staff immediately push a sales rep on you, pressuring you to attend a “breakfast” that’s really a 90-minute sales seminar with coupons and discounts you won’t need or use. The rooms are dirty, with showers and sinks smelling like sewage. Beds and towels also smelled bad, and our group experienced the same issues. Electricity kept going out, requiring a staff member to reset a breaker in the hallway multiple times. There’s no bottled water—only refillable glasses in hallway stations (I didn’t trust this)—and bars don’t provide straws, making drinks like piña coladas difficult to enjoy. Food was so bad that I barely ate my entire trip, though fresh omelets at breakfast were decent. Most staff were rude and unhelpful. The only positives are the location, pool parties, and balcony views, but they don’t make up for the disorganized, dirty, and frustrating experience. Avoid this resort. Spend the few extra dollars on a better resort! "

"The view of the sea from the terrace is amazing"