Search Family-Friendly Hotels in Quintana Roo

"The staff is so friendly and professional, they go out of their way to make sure your needs are met. Clean room, comfy bed, they make the vacation relaxing. So glad we stayed there."

"Great experience all around. "

"Yes room was amazing and clean! Service was excellent and always ready at timely manner! "

"Stood for almost a week, the last week of February 19-26 and the place was amazing. About 15 min from the airport if you book private shuttle, to enter the hotel is like a 10 minute ride through mangroves but very peaceful. The food was very good, so many options and unlimited amounts of food. The room was very clean and they kept it clean everyday. Room service was pretty good for such a huge resort and the amount of people checked in. The lobby was super chill and had so much room to sit and have a few drinks which were DELICIOUS. The pool was very nice and the churrería behind the pool was a hit with the kids and us…ice cream, donuts, cake slices and churros. The best part of it was the service. The people working were always so courteous. Be kind when you visit! They work very hard. "

"The staff was amazing. The grounds were VERY well maintained. Rooms were great. Restaurants had good food. AMAZING PLACE. Will be going back next year!! Can’t wait"

"Excellent Riu service"

"Room, view, staff and food were amazing! The pool and swim up bar was nice and we enjoyed the daytime games in the pool for adults and kids. "

"Rooms, restaurants, amenities all were excellent. Only thing that we were not happy about was the time spent on checkin at new phase lobby. Not sure whether it was just bad timing, cause every other time we managed all we needed very quickly."

"The resort is absolutely beautiful and the staff was amazing! 10/10"