Residences in Mexico and Central America

"Fantastic location, great for pickups on trips, secure. The hotel itself was modern, and the rooftop bar is a real treat. Breakfast was excellent and we were really disappointed to miss it on the second day due to an early collection. Big room, nice soaps. We got a bit of noise from the Aircon fans but earplugs masked this fine"

"Excelente ubicación y el staff muy amable"

"Beautiful property "

"Everything things was excellent. My only problem is the bed are horrible they are hard as a brick my back is killing me from sleep in those beds.and need to update. The plugging for cell phone and iPads. The place over all is great. Looking for one in Jamaica.."

"Great place "

"El personal es muy amable y atento ! Cuartos limpios "

" Overall, we had a pleasant stay. The location of the hotel is unbeatable. The beach is absolutely beautiful, the water is crystal clear, and there is very little seaweed. The natural environment is definitely the highlight of the property. The rooms are also very spacious and comfortable. However, the hotel was built quite a long time ago, and there are many areas that could benefit from maintenance and renovation. While nothing affected the usability, the overall atmosphere and details did not fully reflect the level one would expect from a five-star hotel. The food options are quite extensive, with a good variety available. That said, the reservation system feels a bit outdated. After check-in, guests still need to go and make restaurant reservations in person, and there is no app available. Room service and many other hotel services also require calling by phone. If the hotel could upgrade its digital services, such as offering an app or an online booking system, it would make the experience much more convenient. The toiletries provided in the room are good quality. However, the daily replenishment was sometimes incomplete, with certain items occasionally missing. "

"Was fine, expected more! Has a historical appeal but also seemed dated. Felt more 3-star. Would’ve rated it higher if staff had better customer service skills."

"If I had to choose again, I would book a different hotel. The pricing was fair, and I understand you often get what you pay for, but the overall experience was disappointing. We arrived late the first night and went straight to bed because we were exhausted. The next morning, I noticed stains on the sheets and what appeared to be mold or fungus on three out of the four pillows. It was spread across the pillowcases and was extremely concerning from a health standpoint. And there was no hot water . I reported this immediately, and the hotel did upgrade us to an ocean-view room, which I appreciated. However, the issues continued. In both rooms: • There were no washcloths provided. • The lotion dispenser was empty. • In the upgraded room, I again noticed mold on a pillow the next morning. "