Residences in Mexico and Central America

"The people at front desk were very helpful and quick. The breakfast buffet is the cherry on top there are so many options. There is veg options available as well"

"The staff was great, beautiful and nice location. The carpet in the room needed to be updated, the window treatments needed to be updated. The lobby and bar are very nice, great view. There is an OXO that is convenient. Many good restaurants near the property."

"Just barely enough chairs for everyone in the hotel. I had to make a couple laps around at 2 pm just to find a single chair. They have other chairs that are further away from the pool, so you'll end up there if your late to the pool. Pool and area around it is very clean and well staffed."

"Occidental Tucancún has a lot of surface appeal, but the experience doesn’t quite live up to what you’d expect from the setting. The first impression is strong—the lobby is genuinely beautiful, and the grounds are well-maintained and inviting. It gives you the sense that you’re about to have a relaxing, upscale stay. Unfortunately, that feeling fades pretty quickly once you get past the common areas. The rooms are a major letdown. They feel closer to budget motel quality than a beachfront resort—dated, basic, and not particularly comfortable. It’s a noticeable contrast from the polished look of the lobby. Service is another issue. While there are always exceptions, much of the staff came across as unfriendly, especially toward American guests. Even when making an effort to be polite and respectful, the interactions often felt cold or dismissive, which takes away from the overall experience. Food is probably the weakest part of the stay. The buffet offers a very limited selection and leans heavily on low-quality, Americanized Chinese-style dishes that lack flavor and variety. Honestly, the food was just gross. There are three on-site restaurants, but they require reservations—even when they’re nearly empty—which makes dining unnecessarily inconvenient. It feels like they only prepare enough food for reserved guests, rather than accommodating demand. Timing is also restrictive. The bars open late and close early, and there are no food options available after 9 PM"

"Great service best holtel i have ever stayed in every one there was super nice and very attentive "

"Food was good"

"Everything is lovely and I will certainly go back. It just might not be as high-end as some, and there was very limited bathrooms so if you are older and have trouble walking, this is not the place for you."

"Everything was top notch. Clean rooms and grounds, great food. It was easy to get reservations for the restaurants that required it. The food was better than the other resorts that we have stayed at. We would come back again."

"Stayed at Krystal Cancun and the biggest highlight was the location. You’re literally steps from the beach, which made it super easy to go back and forth throughout the day. On top of that, it’s right in the middle of the nightlife—clubs, bars, and restaurants are all within walking distance. If you’re looking for convenience and a lively atmosphere, this spot is hard to beat."