Dos Ojos Cenote

Okay so this review would have been 5 star if it wasn’t for a few eye sore and moody front desk staff. When my girlfriend and I arrived we went to front desk to inform my girlfriend is joining me. I booked a beachfront view room with king bed. The staff quickly charged me $50 for each night to add my girlfriend. I said okay so what’s included with my stay since I’m paying an additional $50. The staff responded firm and annoyed saying nothing. We didn’t ask for additional towels or pillows. Besides the pools there was no other amenities to use. You had to pay for everything which I’m okay with but didn’t see the justification of an additional $50 a night. My room bathroom was outdated, rusted bathroom fixtures and with a hairdryer defect. I was not going to have the small things affect my stay. Moving on, there was construction outside near the pool which was an eye sore. Now let’s talk the positive side of my stay. Pool staff and cleaning staff were very helpful and hospitable. They made my girlfriend and I have an amazing time with their service. We had breakfast one time at the hotel. You can get a much better experience at a restaurant near the hotel. We had an amazing oceanfront view and enjoyed the sunrise from our patio. Comfortable beach setting by the hotel beach area. The hotel is very close to 2 good restaurants. We enjoyed breakfast and dinner at Capri. Lunches we enjoyed at The Surfin Burrito.

Bar staff and entertainment staff always friendly. But I’m never given my free room upgrade. They always put me in location furthest from center of property. It wouldn’t even be an upgrade. When I ask about it they always say well this is the room we have for you. We’ve been multiple times in the past 3 years. Very disappointed

The staff was very helpful nice and went out of their way to make sure you were satisfied with your stay and comfortable. I would highly recommend this resort.