Search Hotels Near Ballenas Beach, Cancun

"One of the best properties I’ve stayed in, the staff were so welcoming, the room was amazing - ocean view. The pool was clean and super nice. Everything about the property was excellent and exceeded my expectations. "

"Todo estuvo muy bueno, las instalaciones son geniales, grandes y dan abasto para todos! Que tengas derecho a usar las otras instalaciones da un plus genial. Realmente disfrutamos de la experiencia "

"Given the resort’s higher price point, expectations for service were elevated but not consistently met. At check-in, our friends’ reserved room was unavailable, which was especially disappointing as we were celebrating a birthday. The correct room was important for comfort, and while the hotel offered cabanas and restaurant credit, it didn’t fully make up for the inconvenience. They were told they could switch rooms the next day. Food quality was mixed. Room service and poolside dining were good, but the Thursday buffet fell short, with overly fatty, unappetizing tacos. Despite booking an all-inclusive package, certain items like steak at one restaurant and an entire steakhouse came with additional charges, which felt misleading. Dining policies were also inconsistent; although told reservations weren’t accepted, other guests clearly had them, and staff offered little help finding alternatives when restaurants were full, forcing us to dine off property. The pool area was enjoyable with good service, but extra charges for items like coconut water led to confusion due to the room switch, requiring multiple staff interventions to resolve. Entertainment in the lobby lounge was a highlight, with a great DJ and bartenders. Overall, the resort is clean, well-located, and staffed by friendly people, but service inconsistencies, unclear policies, and unexpected extra costs detract from the experience."

"I really can’t explain how gorgeous is this hotel! It’s so perfect from A-Z! The staff, cleanliness, food, atmosphere, room and everything was perfect and we had a great time! 😍 this was our first time in Cancun and it left absolutely great memories. We are definitely going back 💃"

"The bathrooms were always gross and smelly and usually out of toilet paper and covered in pee. And toilet paper all over the ground. Food was very difficult because im allergic to wheat Luis Garcia helped alot but I was glutenized multiple times because nobody understood what I was asking reason we chose here is because they online said you had it having an area with food would be great. They do have gluten-free soya sauce and thickening agent could be Cornstarch. We always had a painter outside our door and now I have paint all over my shoes. We barely had a great sleep because we had laundry going 24/7 so unfair. There were cockroaches in our room eww. The entertainment was boring need better stuff and more of it. I wouldn't return to stay in felt like a burden and was laughed at because of my allergies which are serious. Iam still unwell because of all the gluten i ingested because people told me there wasn't any in i have a mouthful of sores. Also the elevator doors shut on my arm that hurt so bad I almost cried I had a bruise for 7 days and its still bothering me feel like I fractured it. I'll be getting an xray to make sure. Trying to tell staff but language barriers were very difficult"

"Love the hotel is not big but it’s perfect"

"The room was super clean and beautiful! They had multiple pools and restaurants and bars. My room faces the beach and had a great view. The food was great. Highly recommend it. The staff were super nice and attentive "

"Good good good very perfect"

"Loved the food and all Of the staff. The common restrooms were incredibly Clean! Beach is very nice and rooms nice and clean. Buffet restaurant could have some Updates esp with dirty and stained cushions on seats and also the outside area which was not taht clean Also too many left over food from In-room service left put in the corridor left out for way too long ( more than 12 hrs)"