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Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 13 outdoor swimming pools

Choose dates to view prices

your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Sports facility
Exterior
View from room
Terrace/patio
Reception

Reviews

8.6

Excellent

Popular amenities

  • Pet-friendly
    Pet-friendlyPet-friendly
  • Pool
    PoolPool
  • Bar
    BarBar
  • Breakfast included
    Breakfast includedBreakfast included
  • All-inclusive
    All-inclusiveAll-inclusive
  • Spa
    SpaSpa

Room options

Suite, 1 Bedroom, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Deep-soaking bath
  • 105 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Ocean View Accessible Suite - RI Shower

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Ocean View (Bathtub)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Hairdryer
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Beachfront

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Deep-soaking bath
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Suite, 1 Bedroom, Beachfront

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Deep-soaking bath
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Room, 1 King Bed, Balcony, Beachfront

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Deep-soaking bath
  • 52 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

Premium Ocean View Room - King Bed

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Patio (Pool)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Deep-soaking bath
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Separate bath and shower
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Suite, Multiple Beds, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Separate bath and shower
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Room, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Separate bath and shower
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Enclave Beachfront Room - King Bed - Terrace

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 41 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 151 sq m
  • Ocean view
  • Sleeps 1
  • 2 Queen Beds

Premium Ocean View Suite - 1 King 2 Murphy Beds

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 105 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Deep-soaking bath
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Beachfront

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Hairdryer
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Hairdryer
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Beachfront

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Deep-soaking bath
  • 52 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Premium Ocean View Room - 2 Queen Beds

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Separate bath and shower
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Enclave Beachfront Room - 2 Queen - Terrace

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Enclave Beachfront Room - 2 Queen - Balcony

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Resort View Room - King Bed

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 41 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Deep-soaking bath
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 Bedroom, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Hairdryer
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Ocean View Room - 2 Queen Beds

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite, 2 Bedrooms

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Deep-soaking bath
  • 151 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

Presidential Suite, 1 King Bed, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Deep-soaking bath
  • 105 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Honeymoon Suite - King Bed

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Enclave Honeymoon Suite - King Bed

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 105 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Suite, 2 Bedrooms, Ocean View

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Egyptian cotton bed sheets
Deep-soaking bath
  • 151 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Resort View Room - 2 Queen Beds

Highlights

Air conditioning
Mini-fridge
Smart TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
Pillow-top bed
Premium bedding
  • 41 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the area

Map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Maya Museum of Cancun - 2 min walk
  • Iberostar Cancun Golf Course - 8 min walk
  • Aquaworld - 18 min walk
  • El Rey Ruins - 3 min drive
  • Delfines Beach - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Tun-kul - ‬6 min walk
  • ‪Coffee & You - ‬11 min walk
  • ‪Hotel Emporio Cancun - ‬5 min walk
  • ‪Starcafe - ‬19 min walk
  • ‪Dos Lunas - ‬10 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury all-inclusive property near La Isla Shopping Mall
Near Iberostar Cancun Golf Course and Delfines Beach, Hilton Cancun Mar Caribe All-Inclusive Resort provides a free breakfast buffet, free water park access and a swim-up bar. This property is a great place to bask in the sun with a white sand beach, free beach cabanas and a beach bar. Treat yourself to a hot stone massage, a facial or a body wrap at Spa at Hilton Cancun Mar Caribe, the on-site spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner and Mediterranean cuisine. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a rooftop terrace and shopping on-site.
You'll also enjoy perks such as:
  • 13 outdoor pools and a children's pool, with a waterslide, cabanas and sunloungers
  • Free self-parking and valet parking
  • A round-trip airport shuttle (surcharge), ATM/banking services and a lift
  • Evening entertainment, multilingual staff and beach umbrellas
  • Guest reviews give top marks for the beach locale, pool and helpful staff
Room features
All 540 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness, overall comfort rooms at the property.
More amenities include:
  • Egyptian cotton sheets and pillowtop mattresses
  • Free toiletries and hairdryers
  • Smart TVs with cable channels
  • Mini fridges, coffee/tea makers and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Children's club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park access
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian-cotton sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 34 kg per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A damage deposit of USD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per person (return)
  • Airport shuttle fee per child: USD 25 (return), (up to 15 years old)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Property Registration Number ORC180608L73

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Frequently asked questions

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a pool?

Yes, this property has 13 outdoor pools and a children's pool.

How much does it cost to stay at Hilton Cancun Mar Caribe All-Inclusive Resort?

As of 27 Jul 2024, prices found for a 1-night stay for 2 adults at Hilton Cancun Mar Caribe All-Inclusive Resort on 18 Aug 2024 start from ₹25,833.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Cancun Mar Caribe All-Inclusive Resort pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 34 kg per pet. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hilton Cancun Mar Caribe All-Inclusive Resort?

Self-parking and valet parking are free at this property.

What time is check-in at Hilton Cancun Mar Caribe All-Inclusive Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hilton Cancun Mar Caribe All-Inclusive Resort?

Checkout is at noon. Late checkout is available for USD 500 (subject to availability).

Does Hilton Cancun Mar Caribe All-Inclusive Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM-7:00 PM on request. A fee of USD 25 per person applies.

Are there all-inclusive benefits at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yes, the property is all-inclusive. All food and drinks are included.

Where is Hilton Cancun Mar Caribe All-Inclusive Resort located?

Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Maya Museum of Cancun and Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 855 out of 1496 reviews" "
Rating 8 - Good. 342 out of 1496 reviews" "
Rating 6 - Okay. 173 out of 1496 reviews" "
Rating 4 - Poor. 67 out of 1496 reviews" "
Rating 2 - Terrible. 59 out of 1496 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Evelyn, Houston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wheelchair accessible hotel. I have to say that this hotel has done a great job with accessibility. Most of their ramps are well designed, accessible rooms and accessible public restrooms. Still some work to do since ramps to the beach and some others around the building are too steep. Another thing they need to work on is that chair lifts at hotel entrance is not working. This causes people on wheelchair to use a service door to get into the building when outside the facilities. The service door is not always available, it takes time to someone to call and get it open. That was my major concern about accessibility. Everything else was great. Food options are great. Service everywhere was wonderful. Entertainment was average. In summary I'm very satisfied with my stay and will definitely recommend it to others. Hope they work with the accessibility issues to make it perfect for people on wheelchairs.
Stayed 7 nights in Jul 2024

10/10 Excellent

bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome trip with just me and my 4yo daughter
Stayed 3 nights in Apr 2024

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property it self was amazing. The room we had was perfect and very clean. Some of the staff was great and some of the service was terrible. The 24hr cafe is a joke and doesn’t offer much at all. The food was below average in most places. If you want excellent service bring extra money they only give excellent service to the people who pay for it and flaunt money in their face. We bought the most expensive room they have to offer and were given the worst service we have ever received.
Stayed 6 nights in Jul 2024

10/10 Excellent

Isaak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Mar 2024

10/10 Excellent

Lisandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first visit to Cancun and we were more than pleased. Thank you, we look forward to visiting in the future!
Stayed 5 nights in Jul 2024

10/10 Excellent

Bik-Yuk, Houston

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff is friendly and helpful. Easy to make reservation for restaurants. The food at the buffet restaurant is amazing. A lot of variety and different dishes for breakfast, lunch and dinner. Will come again!
Stayed 3 nights in Jul 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the attention to detail in every aspect. Plenty of activities and fun for any age group. Nothing to do with the property but did not appreciate single family members coming early to the pool to hold down eight to ten lounge chairs for hours before they showed up. All in all wonderful time and place!
Stayed 5 nights in Jul 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bell boys are amazing. Miguel, Gael, and Alex are very friendly. Young girl Jashell with long pretty hair was amazing at check in. All of our servers Carlos at the Italian, Christopher at the Mexican restaurant, and Ricardo who was on his third day at Flama. I can’t tell you how amazing the staff is. Would recommend to everyone. ⭐️⭐️⭐️⭐️⭐️
Stayed 5 nights in Jul 2024

10/10 Excellent

john juhan

Liked: Cleanliness, property conditions & facilities
No comment
Stayed 4 nights in Jul 2024

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the amazing stay!
Stayed 5 nights in Jun 2024

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that the resort is a great option for families, my family and I really enjoyed it. However, the check in was a bit chaotic, I wasn’t sure if it was first come first serve because there was no one at the time of our check in to guide us, so I asked around and they said someone was supposed to be greeting us, but like I said at the time of our check in, no one was there. After getting called to check in, everything was smooth and fast. The staff was friendly and helpful all the time. The Kids club staff was also very friendly and kind to the children and very motivated to do activities with the kids. Overall we had a great experience at this resort.
Stayed 3 nights in Jul 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Jul 2024

10/10 Excellent

Amber Josette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay with my family at Hilton Mar Caribe. Plenty of food and entertainment options for the week to keep you busy. Staff was friendly and helpful. Entertainment staff was a great time! Arturo was my favorite and Bruno, Christian, Mary, Santo, were all great too! They really made the stay a memorable experience. The only thing I would improve would be to have gluten free food labeled at the buffet. They did ask at every check in about food allergies and offered assistance but I felt like such an inconvenience to have an attendant at every buffet meal - a simple GF on the food label would’ve been sufficient.
Stayed 7 nights in Jul 2024

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very nice and Clean. The guestrooms comfortable and very nice. Great for families my kids enjoyed themselves. Food at the buffet was ok The restaurants are better if you get to make a reservation. The only thing I was not pleased with was the service. The staff are not hospitable which to me is very important. Some did not seem to want to connect with the guests. Needs improvement. My family and I enjoyed ourselves and will probably consider returning.
Stayed 6 nights in Jul 2024

10/10 Excellent

TIFFANY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 4 nights in Jul 2024

8/10 Good

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach, pool, drinks, poolside/activity staff, and food was amazing!
Stayed 5 nights in Jul 2024

6/10 Okay

Shujun, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

Haide

Travelled with family
Liked: Cleanliness
I paid for Ocean view and I had more view of the pool than the ocean, it was disappointing. The pools were clean for the most part, but I was there for 7 days and not once did I see anyone clean it. The service is mediocre, you ask for something and they keep you waiting. I really thought they would match the experience I had at the Tulum location.
Stayed 7 nights in Jul 2024

6/10 Okay

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and beach close at 8:00, wouldn’t have stayed here if we knew that. Food pretty mediocre. No liquor in rooms, only beer and wine. Staff is amazing.
Stayed 7 nights in Jul 2024

8/10 Good

Veronica Eve

Liked: Cleanliness
Stayed 7 nights in Jul 2024

6/10 Okay

jong song

Travelled with group
Disliked: Staff & service
Buffet servers not kind Bell man , bar staff are good
Stayed 4 nights in Jul 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very polite, and services were very good. Installations were clean. Lots of activities to do.
Stayed 5 nights in Jul 2024