10/10 Excellent
Henry
Travelled with family
6 Jun 2023
Liked: Cleanliness, staff & service, property conditions & facilities
Henry
Stayed 4 nights in May 2023
Choose dates to view prices
Moon Palace Cancún - All Inclusive
Photo gallery for Moon Palace Cancún - All Inclusive
Overview of Moon Palace Cancún - All Inclusive
VIP Access
Moon Palace Cancún - All Inclusive
Upscale property on the beach, with 7 outdoor swimming pools
8.0 out of 10 Very good
8.0/10 Very good
Popular amenities
- Pool
- Breakfast included
- All-inclusive
- Spa
- Parking included
- Free WiFi
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
Explore the area
- Xoximilco2 min drive
- El Tinto Golf Course2 min drive
- Moon Palace Golf Club4 min drive
- Cancun, Quintana Roo (CUN-Cancun Intl.)8 min drive
Perks for members at select top-rated stays
Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Room options
About this area
Cancun
Moon Palace Cancún - All Inclusive is located on the beach and in an area with great airport proximity. While the natural beauty of Delfines Beach and Tortuga Beach can be enjoyed by anyone, those looking for an activity can explore Moon Palace Golf Club.
Travelling with kids? Consider Xoximilco and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. With jet skiing, scuba diving and waterskiing nearby, you'll find plenty of adventures in the water.
What's nearby
- Xoximilco - 2 min drive
- El Tinto Golf Course - 2 min drive
- Moon Palace Golf Club - 4 min drive
- Ventura Park Cancun - 8 min drive
- Riviera Cancun Golf Resort - 14 min drive
Getting around
Restaurants
- Lobby Bar - 8 min drive
- Grand Lobby Bar - 6 min drive
- Cusco - 9 min drive
- The Grill - 9 min drive
- Grand Central Buffet - 8 min drive
About this property
Moon Palace Cancún - All Inclusive
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorised water sports, land activities and use of recreational facilities and equipment are included.
Water activities
Kayaking
Land activities
Fitness facilities
Miniature golf
Football
Volleyball
Children's club
Lessons/classes/games
Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga
Entertainment
On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties
Languages
English, French, German, Portuguese, Russian, Spanish
Cleaning and safety practices
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Contactless room service is available.
Safety measures
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free uncovered self-parking on site
- Free uncovered valet parking on site
- Electric car charging station on site
- Wheelchair-accessible parking available
- 24-hour return airport shuttle (surcharge)
- Airport shuttle on request
Food and drink
- Free buffet breakfast available daily 6:30 AM–11:30 AM
- 16 restaurants and 2 coffee shops
- 4 swim-up bars, 5 poolside bars, 11 bars/lounges and 1 beach bar
- Free daily reception
- 24-hour room service
- Coffee/tea in a common area
Restaurants on site
- Momo Teppanyaki
- Agra
- Trattoria
- Los Caporales
- Riviera Maya
Things to do
- 27 holes of golf
- 7 outdoor pools
- 2 outdoor tennis courts
- Aerobics classes
- Arcade/games room
- Basketball
- Beach volleyball
- Beach yoga
- Bike parking
- Billiards/pool table
- Children's pool
- Concerts/live shows
- Designer shops
- Evening entertainment
- Fitness centre
- Table football
- Free beach club
- Free bike hire
- Full-service spa
- Golf driving range
- Karaoke
- Kayaking
- Lifeguards on site
- Mini golf
- Nightclub
- Pilates classes
- Playground
- Private picnics
- Sauna
- Shopping
- Steam room
- Table tennis
- Tennis
- Windsurfing
- Yoga classes
Family friendly
- 7 outdoor pools
- Arcade/games room
- Babysitting (surcharge)
- Children's games
- Children's pool
- Children's toys
- Free children's club
- Free rollaway/extra beds
- Free supervised childcare
- Laundry facilities
- Mini golf
- Playground
- Snack bar/deli
- Water slide
Conveniences
- ATM/banking services
- Banquet hall
- Lift
- Front-desk safe
- Gift shop/newsstand
- Lockers available
- Water dispenser
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Golf cart
- Golf clubhouse
- Golf lessons
- Golf pro shop
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Turndown service
- Water sports equipment
- Wedding services
Outdoors
- Beach loungers
- Beach umbrellas
- Beachfront location
- Garden
- Lifeguards on site
- Marina on site
- Outdoor entertainment area
- Outdoor furniture
- Picnic area
- Pool sunloungers
- Pool umbrellas
- Terrace
Spa
- 36 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Detox wraps
- Facials
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - sports
- Massage - Swedish
- Massage/treatment rooms
- Reflexology
- Sauna
- Spa open daily
- Hot tub
- Steam room
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible airport shuttle
- Lift
- Handrails in stairwells
- In-room accessibility (selected rooms)
- Roll-in shower (selected rooms)
- Step-free path to entrance
- Well-lit path to entrance
- Wheelchair-accessible business centre
- Wheelchair-accessible concierge desk
- Wheelchair-accessible parking
- Wheelchair-accessible path to lift
- Wheelchair-accessible pool
- Wheelchair-accessible public bathroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
- Wheelchair-accessible (may have limits)
- Wheelchairs available on site
More
- Annual offsets purchased for at least 10% of carbon footprint
- At least 80% of lighting from LEDs
- At least 80% of food locally sourced
- At least 80% organic food
- Beach towels
- Comprehensive food waste policy
- Comprehensive recycling policy
- Designated smoking areas
- Double-glazed windows
- Games
- Humane treatment of captive wild animals
- Living plant wall
- Local artist showcase
- Local culture and ecosystem education
- Locally owned and organised tours and activities
- Renovated entire property – January 2020
- Romance packages available
- TV in lobby
- Vegan dining options
- Vegetarian dining options
Room amenities
Bedroom
- Air conditioning
- Bed sheets
- Blackout drapes/curtains
- Free rollaway beds
- Premium bedding
Bathroom
- Dressing gowns
- Free toiletries
- Hairdryer
- Shower
- Towels
- Toothbrush and toothpaste (on request)
Entertainment
- 47-inch smart TV
- TV/satellite channels
- Films for purchase
Food and drink
- Champagne service
- Coffee/tea maker
- Free bottled water
- Minibar
Outdoor space
- Balcony
More
- Desk
- Eco-friendly cleaning products provided
- Energy-saving switches
- Free local calls
- Free long-distance calls
- Iron/ironing board
- Laptop-compatible safe
- Laptop-friendly workspace
- LED light bulbs
- Phone
- Private indoor hot tub
- Recycling
- Restaurant dining guide
- Slippers
- Turndown service
- Water-efficient showers only
- Water-efficient toilets only
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Policies
Check-in
Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds!
Payment types at the property
Important information
Optional extras
- Airport shuttle fee: MXN 1000 per person (return)
- Airport shuttle fee per child: MXN 1000 (return)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
Property is also known as
Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Frequently asked questions
Moon Palace Cancún - All Inclusive Reviews
Reviews
8.0
Very good
8.8/10
Cleanliness
8.7/10
Staff & service
8.5/10
Amenities
8.5/10
Property conditions & facilities
8.5/10
Eco-friendliness