Search Hotels Near Virginia Water, Virginia Water

"Wouldn’t know. All out of order"

"Staff were very friwndly and helpful, always ready to help and check to know hpw you are doing."

"Pleasant staff, great fish/chips, beautiful location on the banks of the Thames. Lousy local taxi service, however."

"Great stay at a lovely hotel , food drink staff all excellent "

"Excellent room, and brilliant food. The team were very attentive too "

"Great check in clean room"

"Stayed in academy room. Basically an OK room but uncomfortable bed, cold with only a thin duvet. Did ‘t sleep well as a result. "

"I recently stayed at this hotel and, unfortunately, the experience fell short of expectations in several areas. Room Cleaning & Housekeeping: After returning from breakfast, I found that although my room had been “cleaned,” there was rubbish left on the floor and the bed had been made very poorly, as if rushed. When I asked the maid about the rubbish, the response was vague and I was told it was “already there,” which made little sense. The maid did eventually remove the rubbish and attempted to remake the bed, but the overall standard was disappointing. General Staff & Facilities To be clear, the staff at reception, the spa, and the dining areas were excellent—friendly, attentive, and professional. However, the showers and sunbeds around the pool area are in need of better cleaning and some repair work. Atmosphere & Guest Experience I used to visit this hotel frequently for meetings in the lobby, which was always a great environment for online calls and lunch. Recently, however, there has been a noticeable shift in the clientele. While I have no issue with the demographic itself, my wife and I experienced a couple of incidents involving racist behaviour from other guests. This made us feel extremely uncomfortable and overshadowed the rest of our stay. Due to the decline in housekeeping standards, the maintenance issues around the pool area, and—most importantly—the uncomfortable encounters with certain guests, I will not be returning in a hurry or recommending this hotel."

"Everything was perfect, amazing bed, shower and breakfast "