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"This hotel is very dated and needs some TLC. Staff were very nice and accomdating. They have a private transfer to the airport for 21 GPP vs the Hop on Bus at $7 GBP/person and will drop you off in front of the terminal. We liked that feature."

"It’s only a couple of minutes’ walk from the airport. If you have trouble finding it, you can ask the airport staff for directions to the hotel. The hotel claims to be a 4 star property but the room was quite small. However, the front desk staff member, Priyanka S was very nice and cooperative, 5 stars for her excellent service. It would also be better if the hotel provided at least a bottle of water in the room. If you’re traveling from the USA, make sure to bring an EU charger as US plugs do not fit the sockets here. I had to go to the front desk to buy a charger. "

"Loved our stay here, the location was amazing for the underground and local coffee shops and places for dinner. While there was coffee machines in the rooms, no mini fridge if you wanted creamer or drinks. And the Starbucks machine in the vending area was out of order. That was really the only disappointment!"

"The receptionists were very friendly and helpful. We were upgraded to an superior executive room which was a double room with an additional sofa. It also had a complimentary minibar. The only thing was, the only item in the minibar was water. When I checked at reception, that was all they put in the minibar for that room type. I can get water from the tap for free anyway so after making a big deal out of it when we checked in it was very disappointing. Also the tv did not thave sky tv channels. The shower had no power what so ever and was warm at best. The waitresses at the bar were great once they arrived, but like buses, never appeared for ages and then got 3 at once. When you pay £100 plus per night you should expect more. Have stayed in hotels all over the world and had way better rooms for far less. Very disappointed. "

"Cheap to stay there but they sting you in the bar and restaurant. A glass of white wine was £16.50! Just not worth it. I’d suggest staying there but eating and drinking at the premier Inn across the road!"

"Great value for money - will use again"

"Great stay"

"perfect for terminal 4 at heathrow. just a quick walk in covered path to hotel. basic comfy bed great breakfast if you pay for it"

"Average. Handy having a Carluccios on site though."