4/10 Poor
Sandy
Travelled with family
25 Mar 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Check-in service was good and friendly. left bags for a later check-in and they were accommodating. The trip to the room was difficult with heavy luggage as there are a lot of stairs and narrow corridors to navigate before you finally get to your room. Rooms had a smell, believe our carpets had just been cleaned and maybe weren't quit dry. Our room had a twin bed and the mattress was worn out and squeaked when you sat or laid down. the shower worked for a couple minutes before the battery in control unit went dead and then only had tub. The nightclub washrooms were close to room so got some noise in hallway and from nightclub until midnight or closing.
There is certainly some heritage to this hotel but it was not at the level you would expect for the hefty room price in the $180/night Cdn range.
We brought some of the concerns to attention of the staff the next morning without much comment or apology from their side.
Sandy
Stayed 1 night in Mar 2024