The staff were very friendly and helpful, the room was clean and comfortable, the dining seating area was very spacious, and the breakfast options were plentiful. The all-day menu also had good options and the food was always served hot.
This hotel's location in Terminal 4 at Heathrow really made it convenient to get to the Underground and head into London and get to Terminal 5 for our flight home.
The only issue we had was that on our first two days in the hotel, the fire alarms went off and the entire hotel needed to be evacuated. Although that was inconvenient, the staff tried their best to be helpful and make everyone feel safe.