First, the good. The location is just around the corner from Paddington Station and there are several places to eat in the area.
Now, the bad. Check in was poor since they gave us the key to another person’s room. They apologized, but it should never happen.
The room itself was minuscule. There was not really enough room to properly change clothes!
The commode handle had to be pumped to properly flush. Needs serious updating.
The shampoo and body wash in the tiny shower had algae growing inside the bottles. #gross
Guests are not allowed to eat hot food in their rooms. The dining area in the basement is available…if you enjoy sharing your food with ants. Yes, ants. We had breakfast there and a couple of mornings there were ants crawling on the table and food. When this was brought to the attention of the employees, they moved us to another table and promptly reset the table we’d just complained about, allowing other guests to sit and eat there!
The property needs a LOT of work, but I believe the owners to be too cheap to fix it up to a decent condition. For the price, it just isn’t worth it. Pay the extra £20/nt and stay at a nicer place.
