2/10 Terrible
Nalini
Travelled with group
10 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property calls itself a 5 star hotel. We were grossed out with this hotel. Upon check in I asked for a room upgrade. Mentioned in advance via email that I had an allergy to carpets. They did not change my room. In fact upon check in I was told by Jon that I was getting a new room with new carpet. The room was in a congested smoking area. The carpet was so dirty and old. looked like 200 years of people have trampled through there. It retained a terrible smell and the windows were locked. You can't get any air. I coughed and choked every night. I tried to get another hotel but because it was last minute the prices to stay anywhere else was tripled. When I called and asked to be changed they never returned my calls or when they finally did they said they are fully booked, I am back home in Canada and my allergies have gone crazy. Furthermore the hotel gives you 2 free drinks in the lounge. I went to the lounge and ordered water before deciding what I want and the staff were too rude. Apparently this bar is known for working girls,. I will never recommend this dirty disgusting hotel to anyone who is paying top dollar. This hotel is misleading as it's truly a 2 star hotel.
Nalini
Stayed 5 nights in May 2024