Search Hotels Near Runnymede Air Forces Memorial, Egham

"Complimentary upgrade "

"Room is nice to stay but experience an incident that there's no hot water on the second day we were there. "

"Nice place"

"Clean and great breakfast"

"I recently stayed at this hotel and, unfortunately, the experience fell short of expectations in several areas. Room Cleaning & Housekeeping: After returning from breakfast, I found that although my room had been “cleaned,” there was rubbish left on the floor and the bed had been made very poorly, as if rushed. When I asked the maid about the rubbish, the response was vague and I was told it was “already there,” which made little sense. The maid did eventually remove the rubbish and attempted to remake the bed, but the overall standard was disappointing. General Staff & Facilities To be clear, the staff at reception, the spa, and the dining areas were excellent—friendly, attentive, and professional. However, the showers and sunbeds around the pool area are in need of better cleaning and some repair work. Atmosphere & Guest Experience I used to visit this hotel frequently for meetings in the lobby, which was always a great environment for online calls and lunch. Recently, however, there has been a noticeable shift in the clientele. While I have no issue with the demographic itself, my wife and I experienced a couple of incidents involving racist behaviour from other guests. This made us feel extremely uncomfortable and overshadowed the rest of our stay. Due to the decline in housekeeping standards, the maintenance issues around the pool area, and—most importantly—the uncomfortable encounters with certain guests, I will not be returning in a hurry or recommending this hotel."

"very good customer service great food clean room and Amenities"

"Everything was perfect, amazing bed, shower and breakfast "

"We enjoyed lunch in the Garden Room to celebrate a special birthday . Food very good, Chris our waiter was excellent. Overnight stay, room very clean - only problem that is too hot despite turning off heating and opening a window "

"From when we arrived to when we left, the staff were extremely helpful and friendly. During our stay, there were half term activities for the kids and extra swimming times. We enjoyed the Italian restaurant one evening, but was disappointed the other restaurant was closed. High tea and breakfast in the orchid room was great. Our room was spacious and very comfortable! Will definitely be visiting again. "