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Castle Hotel Windsor

Photo gallery for Castle Hotel Windsor

Reception
In-room safe, blackout curtains, iron/ironing board, free WiFi
In-room safe, blackout curtains, iron/ironing board, free WiFi
In-room safe, blackout curtains, iron/ironing board, free WiFi
In-room safe, blackout curtains, iron/ironing board, free WiFi

Overview of Castle Hotel Windsor

VIP Access
UNESCO Sustainable Travel Pledge

Castle Hotel Windsor

4.0 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
18 High Street, Windsor, England, SL4 1LJ

Explore the area

  • Popular LocationWindsor Castle1 min walk
  • Popular LocationWindsor Bridge6 min walk
  • Popular LocationEton College14 min walk
  • AirportLondon (LHR-Heathrow)24 min drive

Choose dates to view prices

About this area

Windsor

Castle Hotel Windsor is located in Windsor City Centre, a neighbourhood in Windsor, and is near the airport and near a train station. The area's natural beauty can be seen at Virginia Water and popular attractions include LEGOLAND® Windsor and Thorpe Park. Looking to enjoy an event or a game while in town? See what's happening at Twickenham Stadium or Ascot Racecourse. Spend some time exploring the area's activities, including golfing. Guests love the hotel's location for the sightseeing.

What's nearby

  • Windsor Parish Church - 1 min walk
  • Windsor Guildhall - 1 min walk
  • Windsor Castle - 1 min walk
  • Windsor Bridge - 6 min walk
  • Eton College - 14 min walk

Getting around

  • Windsor & Eton Central Station - 5 min walk
  • Heathrow Airport (LHR) - 24 min drive

Restaurants

  • Restaurants on site
  • Leaf at the Castle Bar
  • Leaf at the Castle

About this property

Castle Hotel Windsor

Eco-friendly Windsor hotel in Windsor City Centre, walk to Windsor Castle
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference centre, coffee/tea in a common area and 24-hour room service. All 108 rooms feature thoughtful touches such as bathrobes and slippers, plus in-room free WiFi and flat-screen TVs with satellite channels. 24-hour room service, coffee makers and safes are among the other amenities available to guests.
Castle Hotel Windsor offers 108 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with satellite channels.

Bathrooms include a shower, bathrobes and slippers. This Windsor hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (GBP 30 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: GBP 19.50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • English
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Polish
  • Romanian
  • Slovak
  • Spanish

Business services

  • Business centre
  • Conference centre (893 square feet of space)
  • Meeting rooms - 11

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Iron/ironing board (on request)
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in fee: GBP 60
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 60
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 30 per pet, per night
Welcoming dogs only
Food and water bowls are available
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 19.50 per person (approximately)
  • Uncovered self-parking fee: GBP 30 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 60 (subject to availability)
  • Late check-out fee: GBP 60 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Castle Hotel Windsor
Mercure Castle
Mercure Castle Hotel
Mercure Castle Hotel Windsor
Mercure Castle Windsor
Mercure Hotel Windsor
Mercure Windsor
Mercure Windsor Castle
Mercure Windsor Castle Hotel
Windsor Hotel Mercure
Accor Castle Windsor
Mercure Castle Windsor Hotel Windsor
Castle Hotel Windsor MGallery Collection
Castle Hotel MGallery Collection
Castle Windsor MGallery Collection
Castle MGallery Collection

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 484 out of 973 reviews
5 - Excellent 50%
Rating 4 - Good. 341 out of 973 reviews
4 - Good 35%
Rating 3 - Okay. 90 out of 973 reviews
3 - Okay 9%
Rating 2 - Poor. 44 out of 973 reviews
2 - Poor 5%
Rating 1 - Terrible. 14 out of 973 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, hotel was gorgeous, location perfect and parking just topped it off, could left the car there overnight and not rush to move it the next day. Thank you.
Stayed 1 night in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much in the heart of quaint Windsor. The room was quite comfortable. Met with pleasant staff in the restaurant. Enjoyed an afternoon tea as well! Shall return -
Stayed 3 nights in Mar 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
Very pleasant stay
Stayed 2 nights in Mar 2022

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quite enchanting perfect location two minute walk to Windsor Castle
Stayed 1 night in Mar 2022

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding location and superb decor in dining area
Stayed 1 night in Feb 2022