There are two lifts (elevators), and on our second day one was shut down. It was still not working by the end of our trip, and having only one elevator made things very frustrating. It took forever to get up and down and the lift was always full to the point where we often had to wait for the next one. Worse yet, there were no stairs to use.
In our room, there was no remote for tv second TV and after out first day of sightseeing we came back to find the second remote was apparently taken by housekeeping. We called and the maintenance worker who came was very nice. He said that the second TV was for some reason unplugged as well.
When we checked in…after the correct check-in time…we were told the room was ready, but they just needed to remove a cot because the last guest had a third person in the room. I was told it would take five minutes. 20 minutes later I approached the front desk again to see why things were taking so long. I was given my room keys and when we got into the room we found the cot was still there!
There are no good restaurants around that are within a reasonable walking distance. The hotel has a great breakfast though, but we got it as a package with the room so I don’t know about the price.
The positives are that the property is in a great location for sightseeing Westminster, Buckingham, and the mews. And if you like quiet this is the place for you because the place is dead after 8:00 pm.
