2/5 Poor
Amanda
21 Feb 2022
Disliked: Cleanliness, staff & service
Poor
Roast chicken was hard, returned to chef, next attempt chicken was ok but they had left old vegetables, remnants from previous attempt on plate and tried to heat up with lashings of gravy resulting soggy food, returned to kitchen and waited for replacement meal. Half hour later after husband had finished his roast we got the replacement. Had I wanted to eat alone on my birthday then this would be fine but not the experience celebrations we had hoped for. Waitress was lovely but food awful! Bar was shut early without prior warning so staff could host a leaving party for chef. Room was fine and clean but noisy from 3pm with mechanical noise which resulted in no sleep for us both! Asked on leaving if had nice stay , said no but no real wish for us to expand or recompense of our miserable special occasion stay. Previously we have stayed here and had a wonderful stay hence returned but staff were more concerned and focused on the lock in party for the leaving chef than us. Poor experience and cannot believe that the manager would condone this .
Stayed 1 night in Feb 2022