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"Second time at this resort. 5 stars across the board from food, to resort grounds, and outstanding staff. We loved everything about our stay. (Except mother nature sent a lot of sargassum which limited beach conditions. The resort did everything possible to clean it up but it was quite challenging. We made the best of it and I got in a few opportunities to snorkel when there was less seaweed. Smell was unpleasant; but again, not the resort's fault!) I highly recommend Secrets Akumal! Love this resort and the people! "

"This is an enormous property that is well run, immaculate and full of amenities. "

"I enjoyed it here, staff were friendly, room was really nice and spacious and the dining was good. My son had an awesome time at the Splash Park. Will definitely go back!"

"We just got back from the most amazing trip and can’t stop talking about how perfect everything was! From the moment we arrived, every single staff member went above and beyond to make sure we felt welcomed, relaxed, and truly taken care of. Everyone was incredibly friendly, professional, and hardworking — you could tell they genuinely cared about making each guest's experience special. We want to give a very special shout out to Belene, Eduardo, and Gabriel — the dream team! Their kindness, attention to detail, and constant willingness to help made all the difference. Thanks to them and Miguel who had checked us in, we had our most perfect stay yet. We’ve been to other all-inclusives before, but this one tops them all — hands down. The service, the atmosphere, and the people made it unforgettable. Already dreaming of coming back"

"Excellent customer service, the entertainment team was amazing! Abram, Eddie,Diego and Tita! Nice food selection and drinks, great evening events. Highly recommended. Will be back."

"Very nice people. Great hospitality. I just wish we got more of a tour when we arrived. There was so much to do but we didn’t really know where to find anything"

"Friendly staff, helped with anything we needed. Good food and clean rooms"

"I stood in the Tropical 18 years ago. I stood at the Palace this time with my sister and neice. The resort his huge and requires at lot of walking from room 8769 to buffet. The double decker buses were nice to help get around. The food was not good, not even the specialty restaurants, except Rodizio and Tokyo was good. The breakfast buffet at the Coloniel was better than at the Palace and the hotel itself was prettier than the palace. The pools are huge and there was always enough chairs to find. Had a wonderful sweedish massage by Reyna, she was wonderful. Overall, we were very pleased with the Barcelo Maya Resort."

"Great family resort! Customer service was very good "