Search Hotels with Wifi in Puerto Morelos

"Amazing stay"

"Very clean property, friendly staff and good restaurants. "

"Awful staff, very rude, cater to loud, showy people that pay to get their way. Still waiting for a refund on 3 nights of upgrade. Had to move rooms twice, unhelpful and staff do not acknowledge concerns."

"We did enjoy the staff, the people working at the resort very kind. The resort however, was not great. The food was horrible. Every restaurant had issues. Some restaurants had a sewage type smell when you first walk in. The wait for food at the restaurants 40 minutes minimum. The restaurants were out of food in the food that did come out was tough parentheses steak, and just not good. The staff gave us a bottle of wine and a dessert as a apology for how the property have been letting us down, and ants got into the room and ate the cake. I have pictures. We will not be returning. We were very hopeful because of the renovations that took place earlier in the year, but there were so many things broken at this resort. The elevators are broken. The escalators were broken. The pools were dirty, they had actual trash in the pools. Also, there was really no reliable way to get to the hotel zone from the resort. I didn’t realize how far the resort was from everything else."

"Loved it!!"

"We had a fabulous stay, so many activities, pools anD bars! Highly recommend!"

"The property was very nice but a little dated. They were doing their best to update and not disturb guests to much. The food was good not great , the French restaraunt being our favourite. The amenities ( water slides, etc) were awesome for kids and adults. I would come back"

"If you’re looking for a quiet, mature and small resort to relax and unwind, this is your place. It’s a small intimate resort that has great food and service. The staff was accommodating and the overall ascetics were beautiful. Only downside, there was no entertainment. Other than that, this place was a great place to stay "

"It was a nice appearance when I arrived. The room was great but the beds were very hard. I had brought my daughter to the kid water park on site which was a great idea but wasn’t well maintained at all. The steps were rusted and the rubber was coming off of the play structure exposing the kids to metal and the pool surface tiles were falling off. I got food poisoning from the seafood restaurant and had to miss my massage appointment. The next day I wanted a salad so I went to the buffet and there I had found a moldy cucumber in my salad so I threw the whole thing away and didn’t eat on the property for the rest of my stay. Upon check in they had offered me a golden ticket (200$) credit that I never received. They also asked if I would like aroma therapy and I agreed and selected lavender but did not receive that for any of the days I was there and I later realized it was definitely needed due to excessive sargassum. When I was checking out they tried to charge me 200$ for the massage I didn’t receive and I missed my flight due to them arguing that I needed to pay just to turn around and retract the statement as more guests came in. Also I had called ahead of time because it was me and my partners 5year anniversary and I requested they do something special nothing major a card would have been nice. They agreed on the phone and I brought it up again at check in and never got anything special I felt played if that wasn’t possible I feel that could have been stated. Go elsewhere!"