4/10 Poor
Ismaeel Basim
Travelled with partner
20 May 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The resort is nice, clean, and kept up, house keeping comes twice a day making sure the room has clean towels and sheets. The AC was pretty good
Things to note:
THE RESORT CREDIT CANNOT BE USED TO PAY, IT IS LIKE A DISCOUNT BOOK, we were given $600 in resort credits, when we tried to use it, they told us we can only use an $x amount and the rest we would have to pay, for example, spa is 150, they told us we can use only $25 from the credit and we had to pay $125
Oceanview is not always facing the ocean, we were told "partial ocean view is considered ocean view" by the diamond club guest service
The time we went diamond club was not worth it, unless you like a quiet pool, the only benefit is the butlers, they can make reservations for you at the restaurant
make sure to ask about events and activities going on around the resort all the time, sometimes the butlers dont tell you everything going on and you might miss out on somethings
my opinion the only good restaurants were dorado (hideaway), zen (both regular and hibachi), Caribbean grill were the best, the rest were meh (idk about taj tho, didnt go), we were told that the quality of the restaurants has gone down over the years
hideaway pool is more lively, music playing, fun activities for adults, and better poolside food for lunch, diamond club pool is very quiet, no activities, was boring for me, but my wife liked reading her book and sun bathing, main pool is lively, has fun activities for family but is very busy
Ismaeel Basim
Stayed 8 nights in May 2024