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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Luxury property on the beach, with 8 outdoor pools

Choose dates to view prices

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Banquet hall
Free minibar, in-room safe, desk, blackout curtains
3 bars/lounges, 3 swim-up bars, 2 poolside bars, 4 beach bars
8 outdoor pools, free pool cabanas, pool umbrellas

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Room service
The current price is ₹22,920
₹23,265 total
includes taxes & fees
5 May - 6 May

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Luxury Suite Ocean View with Terrace Jacuzzi | Free minibar, in-room safe, desk, blackout curtains

Luxury Suite Ocean View with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

View from room

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Separate bath and shower
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Jetted bath
Rainfall showerhead
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580

What's nearby

  • Moon Palace Golf Club - 14 min drive - 9.5 km
  • Ventura Park Cancun - 19 min drive - 16.9 km
  • Puerto Morelos Beach - 21 min drive - 18.6 km
  • Petempich Bay - 21 min drive - 14.5 km
  • Puerto Morelos Town Square - 24 min drive - 20.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury all-inclusive property near El Tinto Golf Course
Located close to Ventura Park Cancun, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino provides a free breakfast buffet, a casino and free water park access. This property is a great place to bask in the sun with a beachfront location, free beach cabanas and 4 beach bars. Treat yourself to a body scrub, a facial or a hot stone massage at the on-site spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes are offered at the gym; other things to do include kayaking, motor boating and fishing. In addition to a nightclub and 3 swim-up bars, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 8 outdoor pools and a children's pool, with a waterslide, 3 swim-up bars and free cabanas
  • Free self-parking
  • 3 outdoor tennis courts, supervised childcare (surcharge) and beach towels
  • A porter/bellboy, motorised watercraft on-site and tour/ticket information
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 833 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, in addition to perks, such as air conditioning and free stocked minibars. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Jetted bath, rainfall showers and free toiletries
  • 49-inch plasma TVs with premium channels
  • Balconies, childcare services and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 18 August 2025 to 6 December 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Yes, this property has 8 outdoor pools and a children's pool. The property will be renovating the swimming pool from August 18 2025 until December 6 2025 (completion date subject to change).

How much does it cost to stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

As of 25 Apr 2025, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino on 5 May 2025 start from ₹22,920.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Self-parking is free at this property.

What time is check-in at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Checkout is at noon.

Are there all-inclusive benefits at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yes, the property is all-inclusive. Activities include kayaking, tennis, volleyball and more.

Where is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino located?

This Puerto Morelos property is on the beach, 6.3 mi (10.2 km) from El Tinto Golf Course, and within 16 mi (25 km) of Ventura Park Cancun and Puerto Morelos Town Square.

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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 488 out of 1457 reviews
Rating 8 - Good. 327 out of 1457 reviews
Rating 6 - Okay. 253 out of 1457 reviews
Rating 4 - Poor. 172 out of 1457 reviews
Rating 2 - Terrible. 217 out of 1457 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always a pleasure to stay there.
Stayed 5 nights in Apr 2025

10/10 Excellent

Norma Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very nice and the facility is clean and love the pool.
Stayed 4 nights in Apr 2025

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Would stay again
Stayed 10 nights in Mar 2025

8/10 Good

Waimarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools, spacious, dinning options
Stayed 7 nights in Apr 2025

8/10 Good

Alim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel structure is well planned and the layout is fantastic.
Stayed 6 nights in Mar 2025

10/10 Excellent

Brandie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive
Stayed 3 nights in Apr 2025

6/10 Okay

Teresa

Disliked: Cleanliness
The resort was beautiful. Food at the buffet was always the same and difficult to reserve restaurants.
Stayed 7 nights in Apr 2025

10/10 Excellent

kare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, beautiful views from the ocean side rooms!
Stayed 7 nights in Feb 2025

10/10 Excellent

Sada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the resort I will be visiting again very clean the food was good the staff were friendly
Stayed 3 nights in Feb 2025

8/10 Good

Ramakrishnan

Liked: Cleanliness, staff & service, amenities
Good: Very friendly staff, pools and evening entertainment, beach Not so good: Property is dated, restaurants are just OK, getting reservations in the restaurants was extremely difficult and inconvenient.
Stayed 7 nights in Apr 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome
Stayed 4 nights in Apr 2025

10/10 Excellent

Francisco Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything ing was great
Stayed 3 nights in Apr 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service
Guest services for Expedia travellers was exceptional.
Stayed 7 nights in Mar 2025

8/10 Good

dongwon

Everything was good but not close from hotel area
Stayed 4 nights in Feb 2025

8/10 Good

Gurpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful vacation
Stayed 4 nights in Feb 2025

10/10 Excellent

OSCAR FERNANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE RESORT WAS AMAZING BUT THE PEOPLE WERE THE BEST, FRIENDLY RESPECTFUL, HAPPY TO SERVE US , MEXICO ALWAYS HAVE A GREAT CUSTOMER SERVICE
Stayed 4 nights in Mar 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! It has everything for every vacation! First time here and took the whole family, 4 of us, and had an amazing time! The staff are incredibly friendly, welcoming, and helpful. They work incredibly hard and diligently to make sure every guest feels welcome! The wife and I plan to go back just us next time to check out the Hideaway portion of the resort!
Stayed 4 nights in Apr 2025

10/10 Excellent

Jonathan Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly, Oscar our butler was top notch and Sergio by the DC pool was amazing as well. Food was phenomenal, buffet and restaurants alike. There was quite a few uneven walking surfaces but I would assume those things will be addressed when they shut down for upkeep at the end of this year
Stayed 4 nights in Apr 2025

10/10 Excellent

Nardia

Liked: Cleanliness, staff & service, amenities
For my first experience it was an amazing trip to Cancun
Stayed 5 nights in Mar 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located and clean. The room was very nice.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jaspreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience
Stayed 6 nights in Mar 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size was great. Something different every day. Service was good even for the size. Will come back!
Stayed 7 nights in Mar 2025

6/10 Okay

Carrie

Disliked: Cleanliness, property conditions & facilities
This is not a 5 star resort. Almost everything about it is average. Pros: Pools are great Dinner restaurants were very good. Cons: Rooms were dirty
Stayed 7 nights in Mar 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
When the resort is busy - totally worth it to get a room with the private pool
Stayed 5 nights in Mar 2025

10/10 Excellent

Yadwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 4 nights in Mar 2025