Search Apart Hotels in Mexico and Central America

"Great location. Accessible to shops and major sites. Staff was very accommodating and courteous. Highly recommend. I would stay here again. "

"Primera vez buen servicio"

"This was our second stay at a Riu, and once again, we have no complaints. The hotel is very clean, and the staff is incredibly friendly and helpful—they truly make you feel welcome from the moment you arrive. There was a great variety of food, and everything we tried was delicious. We will definitely be returning to Riu in the future!"

"Staff is great!!"

"Yes"

"Staff and service is 10 food is 10 the only thing is bathroom shower need to be updated rust all over the shower"

"That’s my third time at this hotel coming from Michigan state in USA Why third time ? Here’s the answer Great team Great hotel Great resort Amazing food Clean pool Excellent service Clear beach And I would do it every year till I die."

"The staff was perfect."

"Given the resort’s higher price point, expectations for service were elevated but not consistently met. At check-in, our friends’ reserved room was unavailable, which was especially disappointing as we were celebrating a birthday. The correct room was important for comfort, and while the hotel offered cabanas and restaurant credit, it didn’t fully make up for the inconvenience. They were told they could switch rooms the next day. Food quality was mixed. Room service and poolside dining were good, but the Thursday buffet fell short, with overly fatty, unappetizing tacos. Despite booking an all-inclusive package, certain items like steak at one restaurant and an entire steakhouse came with additional charges, which felt misleading. Dining policies were also inconsistent; although told reservations weren’t accepted, other guests clearly had them, and staff offered little help finding alternatives when restaurants were full, forcing us to dine off property. The pool area was enjoyable with good service, but extra charges for items like coconut water led to confusion due to the room switch, requiring multiple staff interventions to resolve. Entertainment in the lobby lounge was a highlight, with a great DJ and bartenders. Overall, the resort is clean, well-located, and staffed by friendly people, but service inconsistencies, unclear policies, and unexpected extra costs detract from the experience."