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"Wonderful"

"Very clean room with nice view and super wonderful staff! "

"Beautiful room and the service was outstanding"

"Beautiful property, clean room, conveniently located. "

"The staff at reception were very warm, as were the concierge team. The twin room (two twins) was not too small, maybe 12 x 12 ft. The bathroom was modern but the shower did leak onto the floor. There was also an accent light over the coffee maker that we could never figure out how to turn off. The location was great for access across to Westminster and key attractions, and of course Waterloo station itself is well connected to tube and national rail. We would stay again for sure and it represented a great value in London."

"I did not use the laundry service or air conditioning. Room itself was very clean. Staff was very pleasant and helpful. I especially liked the lounge that was available 24/7 for free coffee and tea. "

"Room was nice and clean and the staff was nice"

"This hotel is a great location near the National Gallery and National Portrait Gallery. West End theatres walking distance. Near tube and train. The Library area for guests is excellent, with work stations, comfortable chairs and tables. We would sometimes bring in take out food and eat it here. We did not try the breakfast. There were many options near by including Pret. "

"Our favourite hotel in the city. Thankfully the spa was open this time (closed in January when we were there last). Rooms are spacious and comfortable. Staff attentive, makes your stay extra special. "