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No Expedia cancellation fee to change or cancel almost any hotel reservation
excellent room design and quiet good location good room amenities
Good hotel well placed in busy area, a very busy hotel but very friendly staff good parking.
Ease of access to T2 and central London. Staff v accomodating.
It is in a fine location the directions from staff about how to get into the city were really unclear pointing in the wrong direction for the bus stop and then pushing us off to someone else - otherwise everyone was friendly enough
Nice reception service, brilliant breakfast,nice place to stay
Fabulous hotel ~ we have stayed here numerous times
OK for London. It is a pity that evening meals/snacks aren't available.
The hotel room is spacious. The room temperature has been set at a comfortable condition. The view from the room is very good. However, the breakfast buffet is average only.
The hotel was beautiful! Everything about it was first class! The staff were attentive and friendly! The decor in the hotel is gorgeous and the rooms very relaxing! Would stay again!