8/10 Good
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Travelled with partner
6 Feb 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was absolutely first rate........apart from the rooms. The staff were incredibly polite and helpful, especially Jemma in the breakfast room! The position was perfect for transport links, for tourists and certainly for theatre goers, and the standard of the food was excellent. The hotel looked 5 star from the outside and common areas, which were splendid, but the rooms were a let-down. The standard size room was big enough but the bathroom was tiny with the shower hot water being temperamental. The cooler in the room wasn`t working and needed a visit from a handyman and the tv had no satellite channels and no news channels at all, which was disappointing for a news nut like me. Some of the furniture was broken and the duvet was too heavy and short....even for a 5` 10" guy like me. The positives definitely outweighed the negatives to such an extent that we will be returning to this hotel in October....not before however I contact the hotel regarding the rooms.
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Stayed 3 nights in Feb 2023