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"Overall not a good experience"

"This hotel was amazing. It is one of the best, if not the best, hotel Ihave stayed in. The ambiance was warm and inviting. The doorman was great and very helpful with directions and information on local places to eat and visit. The staff in general were all very pleasant and always glad to help. The breakfast was amazing too. I highly recommend this hotel for any stay in London."

"This hotel gets a lot of mixed reviews, but honestly I think it was really good. I love the room concept-what a waste of space the traditional hallway is in a hotel room?? The small-ish bedroom is a real cosy boudoir and I had the best sleep-the slidy door from the bathroom to bedroom really made it quiet. Yes the corridors are dark, but it’s mean, moody and trendy. The service at front desk was exemplary but the reason for the dropped star is due to breakfast-limited selection and everything hot tasted very salty. All in all, a very good hotel, I’d stay again but have breakfast elsewhere en route."

"Brilliant location , fab room and very friendly helpful staff ."

"Great meal in the main restaurant"

"Perfect location, clean, comfortable with friendly staff, great food and drinks. Lovely extra with water bottle and choc in room."

"The room was clean overall, but I experienced a few issues during my stay. There was a very loud water noise in the room, and the TV was not working on the first night. When I contacted reception, I was informed that no maintenance staff was available overnight and that I would need to wait until the next day. Eventually, around 11 PM, I requested and received a room change. Otherwise everything was perfect. Location was amazing with thames river view and 2 minutes walking to Bus stop."

"Original "classic twin" room was dated and musty smelling. Nothing like what's pictured on the website. After complaining was offered the "signature twin" but had to pay the difference. No wash cloths, no hand towels. 24 hour restaurant doesn't open until 7AM. 10 pounds per bag to hold luggage when everywhere else we've stayed offered for free. "

"Loved the location & amenities."