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Reviews of Serene, a Vegas Resort

2.5 out of 5
Serene, a Vegas Resort
455 E Harmon Avenue, Las Vegas, NV

Reviews

6.4
Rating 10 - Excellent. 207 out of 1005 reviews" "
Rating 8 - Good. 238 out of 1005 reviews" "
Rating 6 - Okay. 257 out of 1005 reviews" "
Rating 4 - Poor. 151 out of 1005 reviews" "
Rating 2 - Terrible. 152 out of 1005 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Justin H, Prior Lake, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good location for the price
If I remember correctly this was a pretty good location for the price.

2/10 Terrible

SVargas22

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WHY AM I REVIEWING A NON- EXISTENT HOTEL!?
EXPEDIA failed to let me know that Rumor Boutique Hotel was bought off by new ownership and had to stay in a "currently renovated" hotel called Serene, that equaled to nothing but issues!!!

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice hotel
The picture on the website are amazing but totally Different in person however i was told it was under construction i will stay there again cause staff was nice and helpful i hope the bar lounge opens soon it is away from the strip but I really did like my stay

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Rates if you are a sound sleeper
The hotel was well appointed, but a bit loud due to the airport nearby.

8/10 Good

Markisha A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel!
Hello everyone I love nice rooms, and I'm a Vegas resident here so from time to time I like to get away and have a staycation. I was very satisfied with the Hotel Rumor Boutique my boyfriend also loved it, we will be going back soon! The staff were also great thanks again!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
eh
Trying to turn on was like calculus. Lightbulb out.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern style boutique
Boutique hotel. Easy access compared to the big hotels in vegas. Amazing rooms very modern.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
First room we had the lights were dead and weird stains on drapes. Second room weird stains in random places. Nice to be close to the strip cut would never stay here again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go to this hotel
Staff was unprofessional having personal conversations about sex while guest needed to be helped . Maintenance issues tv didn't work heater didn't work. False advertisement not all rooms have jacuzzi tub . dirty linen lined the hallways like homeless people lived in them

4/10 Poor

Audrianna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall....won't stay here again.
It was honestly quite horrible. First off the room was nothing like what was presented. Our window didn't open, the tv didn't work, the shower was either freezing cold or way to hot. Our next door neighbors were crazy both nights. They were insanely loud and then we're fighting all night. We ended up with a hole in our room the next morning.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don not stay here
Awful. Room was dirty, no convenient outlets, poor lighting scheme, a/c unit- 1 was stuck in heater, the other dripped water (which probably meant there was mold). Oh and the beds Are super uncomfortable

6/10 Okay

John

Liked: Cleanliness
The account is control by remote I did not have one in my room so my room Saturday hot all night because they could not locate 1. There was a picture missing off the wall smh. They gave me keys initially to a room that was either not cleaned or already occupied. Just a horrible stay.

4/10 Poor

HT, LAS VEGAS, NV

Disliked: Property conditions & facilities
UNEXPECTED
This facility 50% similar its look from WEBSITE. Loud music, too many drinking and smoking near by the pool. Its not a great place for family vacation. AC filter dirty, closet sliding door falling apart, and little odor

2/10 Terrible

Jerry, SF flyer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel tried hard to be hip and posh, but lacki
The hotel tried hard to be hip and posh, but lacking in detail, such as lose outlets that can hold your charger steadily. In addition AC and heater does not work in the two rooms I stayed in. During the stay, I upgraded to a bigger room for $25/night, only to find out the room that I pay more has less amenities ( bathtub and hairdryer). I did not care about the tub, because the tub in my previous room was filthy. Staff were not so professional either. During check in, had to wait til she finished talking on the phone, for about 5 minutes. Same thing, during the upgrading process. Asked for 4:30 & 4:45 AM wake up call, didn't receive it until 5 AM.(why bother calling me at 5?). Not happy at all, cos I was hoping to stay in a hotel, not run down motel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with this one

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap hotel with bigger rooms
The suite I received was big, had a spa in the bedroom. bathroom was adequate, but shower flooded ocasionally. Marijuana smell was everywhere in this hotel, but you do get used to it.

6/10 Okay

bob, phx ax

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Funky and cute..but outdated and not refurbished.
Needs to be refinished. But not bad for value. Great location. Low rates. BUT: a lil sketchy. Lots of pot smoking and partying going on.

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a over nighter...me and my fiance always stay there for our staycations

2/10 Terrible

Rachael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelled so bad of smoke! They say they are smoke free NOT!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a nice boutique
This hotel is trying to look nice but it fails when you look closely. My room was old, smelled bad and dirty. Cigarette jokes in the blankets in a non-smoking room. Would never stay there again.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Likely a fine hotel but a bad room
While admittedly it was a crazy time (CES) was given a room with a whole in the wall, the white couch was covered in black sharpie the plugs in the walls were so worn that charges just fell out of the wall. My rooms heater was also broken, I asked to have it fixed but it never was. However the bed was great as was the parking and wifi. It was close enough to be convenient but not a part of the crazy. However the staff was not that worried or helpful/upset when told about the problems with the room. They might have been fully booked so there may not have been anything they could do but they didn't offer to comp even a breakfast for all the hassle

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Disappointed.... Expected Better
I didn't really like my experience. First there was a roach in the bathroom which disgusted us. The shower didn't work properly. The iron table had no sheet and no fridge in the room, it had to be rented. For paying over $400 per night at this hotel, I will never again choose this place.

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service

2/10 Terrible

Joseiph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Stay ever
This was the worst experience ever. I have never left a hotel in the middle of the night to get better rest at the airport. There were multiple parties being extremely loud outside and in the hallway. The hallway was filled with smoke from people smoking weed and cigarettes. (Clearly not a non smoking hotel) I called the front desk multiple times and each they said the would have security take care of the noise. After 3 hours of this I just got up, packed and left. The front desk lady didn't even seem phased, apparently this is normal. It sucks cause this hotel has such potential. The room were not very clean and I felt I had to wear my shoes in the room all the time. Also there was only a sheet like blanket.

2/10 Terrible

Joe, Henderson, NV

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and Disappointing
Pizza crusts on the floor, 2 Live cockroaches, dirty bathtub, and the room smelled awful.

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Kiss the Silver Pig
Great price and location. They had a 4pm check in time, but the room wasn't ready and the staff that prepares the rooms was in a meeting. They said come back in a half hour. Ok, did. Still not ready, come back later. Didn't actually get in the room til after 5. Other than that it was a good value.

2/10 Terrible

Josh, Las Vegas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirtiest hotel I have ever stayed in.
Even after "upgrading" our room to the hotels nicest available option, our room's bed was not made, we were missing towels, and there was open soda cans throughout the room. The hallways were disgusting with trash and clothes on the floor all throughout the hotel. The restaurant wasn't open even though it was during business hours. I was not brought the fridge that I paid for, resulting in spoiled food. This place is garbage.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool hotel
Staff was great! Very helpful at the front desk. The room was really spacious and nice. They need to clean the bathtub a little better, but overall, room was fantastic, especially for the price and the local area (across the street from the Hard Rock Hotel and Casino). The food was very good at Addiction, reasonably priced and service was wonderful. I would stay there again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love the dcoration
the service was good. love the way the hotel was design, as seen on the picture, very cute.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Jennifer

Disliked: Staff & service, room comfort
Worst customer service at the front desk, and I'm a local and I work in the hospitality industry those girls at the front desk are over their job, if you need anything they tell you to go get it yourself and they are not all accommodating

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They claimed the hot tub was open but couldn't get into the gated area. The room looked nothing like the ones on the website, pretty basic, not exciting/interesting. Dirty sheets left at each room in the hallway until about 8p.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel looks better in pictures. It is not as clean as it seems.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Nice hotel
Everything was cool except the fact that I didn't have a tv in my room and they wouldn't give me a new room just a refund and the jacuzzi tub in the bedroom was dirty like no one has cleaned it

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice and comfortable. Everything was working as expected. Front desk employees were also nice to us and accommodated the room door problem we have.

6/10 Okay

Barbara

Liked: Cleanliness, room comfort
Adult Themed
If you are looking for vides of half naked women plastered all over the front desk you are in the right place! I was told by a cab driver at the Hard Rock (across the street)that the Rumor Hotel is known for wild swingers parties etc. Not my type of environment. Just there for one night to catch a plane to Colorado. They have free parking so I am praying g my car is ok!

4/10 Poor

anthony

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

ecollins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Very modern, kinda noisy but overall it's great hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious
Fun place cheap suites

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
great hotel, nice decor great location !!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
The room was clean with nice decor. It was nice to have a couch and the bed was very comfortable. I like the patio area. I would have liked to have a coffee pot, blow dryer and refrigerator. Other than the ice machine being out of order and the toilet seat continually popping off...I really like the room.

4/10 Poor

Derrick, Singapore

Liked: Cleanliness, room comfort
Just a
For few dollars more I rather stay hard rock casino hotel just opp. Rumor is just a hotel and no reason to collect resort fee. No lift for 2nd floor and imagine if you have few luggages. Although room is big and spacious but can hear next door talking easily.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have already recommended this hotel to others.
Based on several Hotel.com based customer reviews and the substantial discount I expected a true flea bag hotel. I was amazed at what a gem I got. The room was modern,stylish, clean and overall classy. I didn't use the pool, jacuzzi facilities (it was a cool windy winter day) but it looked like a potentially happenin" spot " for a weekend in Vegas. Close enough to Mid Strip, Thomas and Mack, and UNLV. I'm a high school referee, I often feel ripped off by hotels overcharging. In fact the very next night, I stayed in another small town motel in Az for double the cost, and 1/4 the classiness. Don't heed the whiners of the other reviews. This is a great deal for Las Vegas! Besides, why would you spend all your time in a comfy room with a great stand-in two person shower, when you're probably sewing wild oats out among the bright lights and glitz...