For someone driving from California or Arizona, this resort is nearly perfect. The rooms are spread through a collection of 15 three-story buildings with ample nearby parking and lovely landscaping. The rooms are enormous and extremely clean. When I arrived, there was some sort of catastrophic IT failure at the front desk. The staff was under a tremendous amount of stress manually checking-in a seemingly unending line of guests. The staff remained cool and professional throughout this unexpected event. What impressed me most was the teamwork displayed. Security staff were directing newly-arriving guests and keeping everything organized while the front-line desk staff handled the guest check-in experience. Supervisors and other management staff were working right behind stepping in where necessary to streamline the operation. Though not an ideal experience for the guests, but a real Five Star effort was displayed and appreciated. There are two pools. One for lap swimming is adjacent to the gym and another freeform resort pool just behind the main building. The resort pool feels a touch small for the size of the property; however, it never felt crowded and I always found an open chair to put my things. My only reservation about my experience was the VIP Plus Gold amenities. Expedia sent an email indicating I would receive a 15 Dollar food and beverage credit. That was actually a 15 dollars off one entree coupon to their extremely nice Italian restaurant. Not ideal...…For someone driving from California or Arizona, this resort is nearly perfect. The rooms are spread through a collection of 15 three-story buildings with ample nearby parking and lovely landscaping. The rooms are enormous and extremely clean. When I arrived, there was some sort of catastrophic IT failure at the front desk. The staff was under a tremendous amount of stress manually checking-in a seemingly unending line of guests. The staff remained cool and professional throughout this unexpected event. What impressed me most was the teamwork displayed. Security staff were directing newly-arriving guests and keeping everything organized while the front-line desk staff handled the guest check-in experience. Supervisors and other management staff were working right behind stepping in where necessary to streamline the operation. Though not an ideal experience for the guests, but a real Five Star effort was displayed and appreciated. There are two pools. One for lap swimming is adjacent to the gym and another freeform resort pool just behind the main building. The resort pool feels a touch small for the size of the property; however, it never felt crowded and I always found an open chair to put my things. My only reservation about my experience was the VIP Plus Gold amenities. Expedia sent an email indicating I would receive a 15 Dollar food and beverage credit. That was actually a 15 dollars off one entree coupon to their extremely nice Italian restaurant. Not ideal...

A verified traveller from Sacramento, CA stayed at Tuscany Suites & Casino

Posted 11 hours ago

Tuscany Suites & Casino