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"The air conditioning was not working at all in the mountain tower. It was 76 degrees and the window doesn’t open."

"I recently stayed at The Cosmopolitan in Las Vegas and had a very concerning experience. Upon checking into our room, we discovered a sex toy left inside one of the drawers. This was extremely disturbing and raised serious concerns about the cleanliness and inspection standards of the room. This is not something any guest should ever encounter, especially at a property of this level. It immediately impacted our comfort and confidence in the room’s condition for the remainder of the stay. I do have photo evidence of what was found. I hope this is taken seriously and addressed internally, as this falls well below expected standards for a hotel of this caliber."

"Lots of mishaps on our reservation. Lots of confusion. Long long lines. The staff was pretty rude and unhelpful except for Jennifer who saved the day! She was amazing. The beds were pretty good.. some pillows were rock hard though Rooms are good sized and bathrooms are not bad. My room had a great view The alarm went off when I was there and I got stuck in the elevator for a few minutes. When Ifinally got out I took the stairs because I didn't want to get back in the elevator. In the stairwell there was used condoms, meth foils, urine, feces, and a lot of other disturbing items. I didn't like how a key isn't required to get into elevator lobbies or to use elevator. It made me feel a bit unsafe. The pool was ok, but you can't bring anything in and the food and drinks are really expensive. However they do have free cups you can fill with water. The casino and restaurants were not bad. I guess my stay was pretty good overall besides all the issues.. but I probably wouldn't stay there again. ."

"Good"

"The room was clean but the body wash had been ripped off the wall. Other wise as a last minute stay it was fine. Try using the kiosk so you don’t have to wait in the long line to check in or out. If you need gluten free options this isn’t the place for you. If you’re looking for reasonably priced food again not the place. This might be the norm since this is my first time visiting Las Vegas. As a plus they do offer Kimbo coffee which is the best coffee in my opinion."

"The shower did not drain. The bathroom fan rattled and kept us all night "

"Room was clean"

"Quick and efficient check-in, friendly staff, room was very nice, clean and comfortable. Bathroom was a bit strange, almost as though you were in a closet with tile.. the toilet, sink and shower were all on different rooms.. very weird! But, it was only for a single night. "

"Check in through digital kiosk and QR code to assign yourself room keys was new to me, not as fun as chatting with staff upon check in but efficient. Always come to the Excalibur for the charm of the castle. Still missing the dragon."