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Hotel Boutique Rato 10

3.5 star property
Hotel with a 24-hour front desk, steps from Quinta Avenida

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Boutique Rato 10

Outdoor pool
Sun deck
Aerial view
Sun deck
City view

Reviews

8.4 out of 10

Very good

Popular amenities

  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • Air conditioning
    Air conditioning
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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room

Superior Room | Premium bedding, in-room safe, individually decorated, desk

Superior Room

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Smart TV
Ceiling fan
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, individually decorated, desk

Junior Suite

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Smart TV
Ceiling fan
Blackout curtains
  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 2 Bedrooms, City View

Premium bedding, in-room safe, individually decorated, desk

Standard Suite, 2 Bedrooms, City View

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Smart TV
Ceiling fan
Blackout curtains
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Suite, 2 Bedrooms, City View

Deluxe Suite, 2 Bedrooms, City View | Living area | 42-inch Smart TV with digital channels, TV

Deluxe Suite, 2 Bedrooms, City View

Highlights

Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Smart TV
Ceiling fan
Blackout curtains
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About the area

Map
Avenida 10 con calle 26, Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Mamitas Beach - 7 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk
  • ‪Restaurante Ojitos Mios - ‬1 min walk
  • ‪Mu. Burgerhouse - ‬1 min walk

About this property

Hotel Boutique Rato 10

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Mamitas Beach, Hotel Boutique Rato 10 provides a terrace, a snack bar/deli and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Cooked-to-order breakfast (surcharge), express check-out and beach towels
  • Wedding services, tour/ticket information and a water dispenser
  • A 24-hour front desk, beach umbrellas and a lift
Room features
All guest rooms are individually decorated, and feature comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate sitting areas.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 42-inch Smart TVs with digital channels
  • Wardrobes/cupboards, separate sitting areas and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 150 for adults and MXN 150 for children
  • Snack bar/deli

Family friendly

  • Dining table
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately MXN 150 for adults and from MXN 150 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 7:00 AM to 11:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Koox Downtown Family Boutique Hotel Playa del Carmen
Koox Downtown Family Boutique Hotel
Koox Downtown Family Boutique Playa del Carmen
Koox Downtown Family Boutique
Hotel Boutique Rato 10 Hotel
Koox Downtown Family Boutique Hotel
Hotel Boutique Rato 10 Playa del Carmen
Hotel Boutique Rato 10 Hotel Playa del Carmen

Frequently asked questions

Does Hotel Boutique Rato 10 have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 11:00 PM.

Is Hotel Boutique Rato 10 pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Boutique Rato 10?

This property doesn't offer parking.

What time is check-in at Hotel Boutique Rato 10?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel Boutique Rato 10?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Boutique Rato 10 located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach and Mamitas Beach. Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall are also within 5 minutes.

Hotel Boutique Rato 10 Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 54 out of 108 reviews" "
Rating 8 - Good. 32 out of 108 reviews" "
Rating 6 - Okay. 11 out of 108 reviews" "
Rating 4 - Poor. 6 out of 108 reviews" "
Rating 2 - Terrible. 5 out of 108 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Ozden

Liked: Cleanliness, staff & service, property conditions & facilities
it was nice clean and great location
Stayed 5 nights in Feb 2024

4/10 Poor

Pearl

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This place is a nightmare. Getting a good night sleep was impossible at this hotel. Every night there is a noise coming from a broken system in need of repair where the rooftop pool is located on the 5th floor. When the quests at the hotel reports the noise, we are told that they will shut something off at 9pm. But the noise never stopped.. I had booked 10 days and spent five of those days at a different hotel just to get a good rest. Also, 1-Not enough bathroom towels in condition.. 2- Lounge chairs on the roof top are in horrible condition and looking moldy. No surprise -The signs on the building shows that the hotel is being sold, So the owners are not investing in it and really don't care. Thanks to the one person at the reception, Samantha. She really tried to make a difference.
Stayed 7 nights in Feb 2024

10/10 Excellent

Hung

Stayed 2 nights in Dec 2023

4/10 Poor

cheryl, troy

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The mini pillows were like tiny flat pancakes. 6 people & nobody had a decent pillow. The light in our bathroom was burned out. They said they would change it but never did. One room the refrigerator didn't work. Overall not a real pleasant stay.

8/10 Good

Robbert

Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a hidden Gem. From start to finish. The staff were amazing. I dealt with Jose and Giovanni who were the greatest. Jose was always so helpful but the Gold Star goes to Giovanni. I was sick for about Days. Giovanni would run to the store and get me sprite and Tylenol and repeatedly asked if I needed to be checked out by a Medic. Both Jose and Giovanni were amazing. This is a great hotel. Everything you need is just right there. Shops and 7-ll is right next door. The rooftop offers great views of the area. My Room was a Corner Junior Suite. Floor to ceiling windows. Great natural light. Housekeeping every day. The housekeepers were wonderful as well. I really Enjoyed my Time here. I was only supposed to stay 2 nights but kept extending past a week. For price you cant beat it. The staff alone make it worth it. Thanks again.
Stayed 1 night in Dec 2020

10/10 Excellent

Rey

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place n great price
Great place low budget friendly receptionist
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
soda bar not working small refridigator broken, shower spray nozzle not working, elevator not working.
Stayed 4 nights in Sep 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel with amazing rooftop!
The room was spacious and very clean. The AC is powerful. The view was not great as the window looked out onto a hallway. This basically meant the curtains stayed close the entire time. Everything else was great. And the rooftop is to die for!
Stayed 1 night in Apr 2019

10/10 Excellent

Michelle, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop pool, I had it all to myself!! Comfortable beds, spacious rooms with ceiling fan and air condition. Free wi fi. Great location, safe, walkable, quiet. Very nice front desk, English speaking. Wonderful hotel. And great prices.
Stayed 2 nights in Feb 2019

8/10 Good

Brendan, Whitefish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Everything was in order, receptionist was really great and friendly! Enjoyed having a mini fridge in room and ceiling fans. Only minus was water wasn't very warm. Would stay again.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for a good price. Right next to everything and the ladies at the desk were amazing
Stayed 4 nights in Mar 2019

6/10 Okay

Nicole

Liked: Staff & service
The location was perfect, the staff were nice, but the room was in need of updating (lots of holes and stains etc.). It was fine for one night but I'm glad we didn't stay any longer.
Stayed 1 night in Dec 2018

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No help when you need it.
I had an emergency come up and wasn’t able to stay butbhey wouldn’t budge on refunding the night even though I’ve stayed there three nights a week before and once the year before. I like the hotel but not sure ok interested in staying here again due to their lack of compassion and flexibility.
Stayed 1 night in Jan 2019

2/10 Terrible

Robert, Los Angeles

Disliked: Staff & service, property conditions & facilities, room comfort
Beng 3 travelers, we prepaid through Expedia for the 2 bedroom, 3 bed family suite months in advance. Upon checking in, the hotel informed us that our room was taken and they’d be giving us a smaller room with just one bed even though we paid for the larger room with enough beds for everyone AND had a confirmed reservation. The hotel made no accommodations for us, would not issue a refund of any kind since we didn’t get the class of room we prepaid for, and in general were pretty bad. I would never stay at this hotel or its family of hotels again.
Stayed 3 nights in Jul 2018

10/10 Excellent

Karina, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and clean hotel very close to the 5ta Avenida,
Everything was clean and looks new, roof top pool is awesome. They have elevator and is so close to 5ta Avenida. Beds are comfortable, and room have air conditioning and fans. There is a convenience store just in front of the hotel, and a nice restaurant named pik nik only steps far. you will enjoy you stay.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 6 nights in May 2018

8/10 Good

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!
Everything was wonderful!! Room was large and clean. Staff was very nice and location was perfect

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is incredible
This is a small hotel and very well located (just one block from the famous 5th Avenida). It’s also quiet but close to restaurants,bars, and boutiques. There is also a deli just across the street. But the best has to be the staff very attentive but not intrusive.
Stayed 7 nights in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not good
The hotel provides one key per room. Small elevator. The door was broken. The toilet seat was loose. The room didn't have any windows except in the bathroom. Asked for a blanket got sheets. The coffee table had cigarette burns on it. Could go on but I'd say just don't stay there.
Stayed 2 nights in Feb 2018

8/10 Good

Oriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Great Area
We really liked this well-located boutique hotel. We removed a star only because our room was the first floor facing the street and it was loud. However, were we on a higher floor or faced another direction, we would gladly give it 5 stars. We would stay again for sure.
Stayed 1 night in Jan 2018

10/10 Excellent

Kailynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for a family. Nice big room. The pool and rooftop area was beautiful. and the location is perfect. Close to everything you need.
Stayed 1 night in Dec 2017

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, rooms, service
Stayed 5 nights in Nov 2017

6/10 Okay

Andrea, Toronto

Liked: Cleanliness, staff & service
Okay hotel and good price
Was just what we needed for 1 night - wouldn't be interested in a longer stay though. Very nice staff. Close to walk to everything without the chaos of 5th Avenue.
Stayed 1 night in Nov 2017