Tancah Ski Holidays

Timeshare heavy and if you aren’t an owner, they will do anything to get you to attend a presentation. Resort’s staff was extremely helpful, friendly and willing to go above and beyond. They even came to decorate our room for our daughter’s birthday, they made her a beautiful balloon arch, brought her a yummy slice of cake and for us a bottle of champagne. Buffet was not bad, but not great. The other two on site restaurants were good. The pools were clean and the perfect temperature. The grounds were tropical, clean and well maintained. The beach unfortunately does not look like the pictures due to erosion, but still beautiful and well maintained. Overall it was a wonderful stay.

Food options in buffet are limited

I booked a room with a garden view and my view was the parking lot where the resort staff parks for work. So my view was about 50 motor bikes imagine being waken up by the noise. The rooms are trash and need updated work suck as paint etc…I already woke up to motor bike noise then to my suprise I wake up and my room smells like sewage. Come to find out the toilet backed up and they had to come and change the filter…I went to the front desk and demanded that they give me a new room and the front desk clerk Odalys is very rude and disrespectful… she did not want to help and rolled her eyes plenty of times..needless to say I won’t be coming back to this resort … look out for my TikTok and YouTube review which will have pictures of everything I’m stating. Also Christian front desk supervisor wasn’t no help I believe he is a racist. One good thing the dining staff and bar staff are top tier .

The staff were amazing, the place is beautiful. The bedroom smells moldy but it’s big, comfy, and clean. The food and drinks are outstanding.

We have to pay 300 plus USD for accidentally burning the bed cover but over all we enjoy our stay at the resort.

The staff were amazing, the place is beautiful. The bedroom smells moldy but it’s big, comfy, and clean. The food and drinks are outstanding.

We travel to Cancun every year and have stayed at Live Aqua for the 6th time this year. We tried other resorts in the past but Live Aqua is definitely better than the others, when comparing the overall price to the quality of the food (and all the options of restaurants on property), rooms, pool area, service, beach area, etc. What stands out most is the HIGH quality of the service and friendliness! The location is great being right across the street from the mall and very close vicinity to great restaurants, in case you'd like to leave the resort. The ONLY thing that could use improvement is updating the lobby/common areas. Not "bad" by any means. In fact, I'd give everything and staff a 5+ star and the feel of the lobby/common areas a 4 star.

This place is magic

Timeshare heavy and if you aren’t an owner, they will do anything to get you to attend a presentation. Resort’s staff was extremely helpful, friendly and willing to go above and beyond. They even came to decorate our room for our daughter’s birthday, they made her a beautiful balloon arch, brought her a yummy slice of cake and for us a bottle of champagne. Buffet was not bad, but not great. The other two on site restaurants were good. The pools were clean and the perfect temperature. The grounds were tropical, clean and well maintained. The beach unfortunately does not look like the pictures due to erosion, but still beautiful and well maintained. Overall it was a wonderful stay.

The service was outstanding. The food in all the restaurants was beautifully served and delicious. The spa provided the best relaxation experience. The beach has white sand and turquoise water. The activities were fun and well programmed.This is a paradise.

Tucked away property is in great location & food was limited but good.

I booked a room with a garden view and my view was the parking lot where the resort staff parks for work. So my view was about 50 motor bikes imagine being waken up by the noise. The rooms are trash and need updated work suck as paint etc…I already woke up to motor bike noise then to my suprise I wake up and my room smells like sewage. Come to find out the toilet backed up and they had to come and change the filter…I went to the front desk and demanded that they give me a new room and the front desk clerk Odalys is very rude and disrespectful… she did not want to help and rolled her eyes plenty of times..needless to say I won’t be coming back to this resort … look out for my TikTok and YouTube review which will have pictures of everything I’m stating. Also Christian front desk supervisor wasn’t no help I believe he is a racist. One good thing the dining staff and bar staff are top tier .

Food options in buffet are limited

We travel to Cancun every year and have stayed at Live Aqua for the 6th time this year. We tried other resorts in the past but Live Aqua is definitely better than the others, when comparing the overall price to the quality of the food (and all the options of restaurants on property), rooms, pool area, service, beach area, etc. What stands out most is the HIGH quality of the service and friendliness! The location is great being right across the street from the mall and very close vicinity to great restaurants, in case you'd like to leave the resort. The ONLY thing that could use improvement is updating the lobby/common areas. Not "bad" by any means. In fact, I'd give everything and staff a 5+ star and the feel of the lobby/common areas a 4 star.