Search Hotels Near Syrena Shopping Center, Hanoi

" The hotel is run down and is an apt not hotel. Smell inside my room was like old mold. Noisy neighbors as walls are extremely thin. Leaking faucet in bathroom water on floors. Experience was not good. I do not recommend. "

"Even better than expected! Great room and excellent staff. Wonderful location."

"The room was very clean. And looked modern. I had a balcony facing the Lake. I felt very comfortable. The staff were very attentive and kind. I did not use the pool or hot tub, but i did use the gym. It was huge for a hotel gym. "

"Extremely welcoming staff!"

"Older hotel. "

"Slow check in. Continental breakfast."

"Great experience "

"We stayed here for five nights mainly for sight seeing. The property was nice. The staff was friendly. We chose West Lake for quietness. We were disappointed that there was no prior communication about the big construction in front of the hotel - apparently it will go on for a year or more. It was far from the greenery as per their photo. Construction noise woke us up at 6am on our first night. We managed to change to quieter apartment the next day but this had already affected our energy on the day and plans. Suggest to be transparent about the noise situation early when customers book or enquire. Pay closer attention to customers with quiet apartment request at check in. The sauna just wasn't hot enough and was difficult to use with unclear instructions. The breakfast wasn't on par with hotels like Lotte or Melia Vinpearl on a similar grade."

"Great. Nice location "