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"My family of 4 stayed in this lovely hotel twice, during our 16 days in VietNam. The staff, including the front desk Anna ,Angela and the doormen/ porters were extremely helpful. They gave us advice on where to eat, tours available, etc. Most helpful was allowing us to leave our luggage with them, when we took side trips to SaPa and Halong Bay. It relieved our anxiety, and everything was fine when we came back. Daily breakfast was very good, and rooms are spacious and clean. I highly recommend this wonderful hotel."

"We researched extensively about accomodation in Hanoi as it was our first visit there and the one constant that we found was how highly the guests rated Royal Palace hotel. On the strength of those recommendations we decided to try it for ourselves and it turned out to be a wise move. We spent 7 nights at Royal Palace and from there we explored Halong Bay and Sapa. The manager, Mr Jimmi got us a great deal on both of these tours and organised everything for us. He also gave us the best exchange rate on the Vietnamese Dong! The staff were great and made us feel right at home. They were very helpful with advice on where to eat and shop and anything else that we needed during our stay. We look forward to staying there again next year. "

"Good location. Fresh, clean rooms"

"Beautiful property. Friendly and patient staff members. Great experience."

"Just amazing exp"

"Loved it"

"Staff are nice and friendly"

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction. "

"It was a good experience. "