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"Superb !!! The staff went above and beyond, exceeded expectations. I LOVE this hotel. Thank you Aiden"

"Beautiful hotel. Room was very spacious and tasteful. Plenty of breakfast options. Staff were very helpful especially the female concierge and Tan."

"I moved to the Splendid because my previous hotel wasn't great; I couldn't be more pleased with my new hotel! It's very well located, but not on a too busy street so everything's on your doorstep but you don't have to cope with the noise. The rooms are spacious and well equipped. Breakfast is really good and varied and starts from 6.30am which is a bonus when you go on day trips as they start early. The pool is not a swimming pool (i.e. too small to swim in) but a half indoor relaxing pool (i.e. one side is open instead of having windows) which is nice as you have the outdoors (and a nice view) without having the sun baking you. But what made my experience truly unique and amazing there is the staff who are incredibly kind, focussed on your needs and very eager to assist in any way they can. Cindy in particular is the lady who looked after me from the beginning, she was not only listening to me but remembering everything I'd said. She provided very good recommendations, always enquiring whether everything was fine. Because of a lufthansa pilots strike I had to change my return flight and lose my last full night (I stayed until 9pm so well past checkout time) and breakfast. Quite understandably, they couldn't refund me the last night but they covered the taxi cost to the airport and offered me to prepare a breakfast box even if they had no obligation to do so. They even gifted me some Vietnamese coffee they knew I love. When I go back to Hanoi, it will be my first choice!"

"The hotel is in good central location in the old quarter. "

"Great hotel and location just outside of the old town. Great pool and bar area. The bar man made great cocktails! All of the staff were ultra friendly and helpful. Special mention to Ruby and Lisa in the restaurant, but everyone was so nice. Great breakfast! Had a massage at the spa, which was also great. Can’t fault the hotel. Would definitely stay again and I highly recommend staying here. Thank you."

"Location is excellent- right in the heart if things but the room is quiet and peaceful. It was no problem to leave our bags overnight while on a cruise."

"Great location in old quarter Hanoi. Beautiful property, welcoming lobby, cozy and clean twin room. Superb breakfast buffet. Will only stay here next time we travel to Hanoi."

"Very nice reception from the staff at the entrance, beautiful and clean room with comfortable bed (but pillows too big, with no other options of softer ones). No black out drapes, despite being advertised. Breakfast was not good: small and noisy dining room with no windows, very limited choice, flies everywhere around food display, staff not very helpful, omelets greasy. That was surprising compared to the rest of the hotel."

"Great hotel with great service , very clean rooms and big selection for the breakfast and all delicious Staff very friendly "