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"The hotel is in a great location, without a doubt, and price was reasonable considering this. The lobby is also very neat and has fun events. The rooms are nothing spectacular, and the bed is not very comfortable. There were several broken items in my bathroom, like the tile behind the shower head and the towel bar. Also the heater/air conditioner made the most atrocious noise, it was hard to sleep while using it."

"The room where i stayed was outdated and very small however my cousin’s room are renovated and bigger. Booked with breakfast but not worth it since it only give you option of bagel or toast. Location is good. I’m being generous in giving them a rate of 3/5."

"Sadly our room Was very outdated . Tap in tub was so hard to turn on Air conditioning or heat didn’t work No electrical outlets handy for changing phones It was very loud at all times of the day!"

"Short walk to theaters and time Square. "

"Great location, friendly staff, including Danny on the desk who was very helpful!"

"Great location."

"Room was very clean and bed very comfy. WiFi was easy to connect to, and great proximity to everything!"

"This was definitely one of the better hotels in which I’ve stayed in NYC. Large rooms, friendly staff, respectful guests and the rooftop is fantastic."

"AWFUL experience overall. We arrived for check-in at midnight and the reception staff was extremely hostile. Any basic information had to be dragged out through questions, and the overall attitude felt very unwelcoming. One very important detail: the hotel charges $8 for every Amazon package received, which is NOT mentioned anywhere in their description. On top of that, the package pickup process is TERRIBLE — you have to wait in the same huge check-in line just to collect packages you already paid for at "available hours". We had 24 packages and ended up paying an ABSURD amount. It honestly felt exploitative and wasted hours of our trip, adding the stress on our moods. Some packages were marked as received but were lost somewhere in the hotel, so more waiting time and stress. What made this EVEN WORSE was how outdated and manual their processes were — staff were literally handling package tracking with paper and pencil by hand, which explains the disorganization. The bathroom had no ventilation/extractor fan, the room was cold, and there was no heating available. So discusting. I’ve traveled to NYC 4 times before and stayed in other hotels that were better, more professional and better priced. This hotel seemed to charge extra for absolutely everything while offering a much worse experience overall. Shoutout to the only truly helpful person we encountered there: Pablo from engineering, who kindly provided us with a portable heater. You suck, as a team and as a hotel."