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Featured image
Outdoor spa bath
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Guest reviews

4.5 out of 5 Wonderful
1,952 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pet Friendly
Air conditioning
Spa
Restaurant
Gym
Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationRockefeller Center5 min walk
Popular LocationMuseum of Modern Art6 min walk
Popular LocationGrand Central Terminal11 min walk
AirportNew York, NY (LGA-LaGuardia)28 min drive

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  • Suite, 1 King Bed, Corner (Towers Corner)

    5/5 guest room rating

    Room amenities

    • 1206 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Corner (Towers Corner)
  • Family Suite, Multiple Beds

    Room amenities

    • 765 sq ft
    • City view
    • Sleeps 6
    • 1 Double Sofa Bed and 2 King Beds
    More detailsFamily Suite, Multiple Beds
  • Executive Suite, 1 King Bed, Tower

    Room amenities

    • 655 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed, Tower
  • Superior Room, 2 Double Beds

    4.5/5 guest room rating

    Room amenities

    • 355 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsSuperior Room, 2 Double Beds
  • Suite, 1 King Bed, Accessible, Corner

    Room amenities

    • 405 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Accessible, Corner
  • Room, 2 Queen Beds, Accessible, Tower

    Room amenities

    • 465 sq ft
    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Accessible, Tower
  • Room, 2 Double Beds, View (Cathedral View)

    4.8/5 guest room rating

    Room amenities

    • 355 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, View (Cathedral View)
  • Signature Suite, 1 King Bed, Accessible

    Room amenities

    • 405 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSignature Suite, 1 King Bed, Accessible
  • Room, 1 King Bed, View (Cathedral View)

    4.6/5 guest room rating

    Room amenities

    • 355 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, View (Cathedral View)
  • Suite, Corner

    Room amenities

    • 1210 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, Corner
  • Superior Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 355 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed
  • Studio Suite, 1 King Bed with Sofa bed (Cathedral View)

    4.6/5 guest room rating

    Room amenities

    • 409 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsStudio Suite, 1 King Bed with Sofa bed (Cathedral View)
  • Superior Room, 2 Double Beds, Accessible

    Room amenities

    • 360 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsSuperior Room, 2 Double Beds, Accessible
  • Superior Room, 1 King Bed, Accessible

    Room amenities

    • 360 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, Accessible
  • Room, 2 Double Beds, Tower

    4.7/5 guest room rating

    Room amenities

    • 465 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Tower
  • Suite, Accessible, Corner

    Room amenities

    • 1210 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, Accessible, Corner
  • Executive Studio, 2 Queen Beds, Tower

    Room amenities

    • 655 sq ft
    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsExecutive Studio, 2 Queen Beds, Tower
  • Premier Room, 2 Double Beds, Accessible (Skyline)

    Room amenities

    • 360 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsPremier Room, 2 Double Beds, Accessible (Skyline)
  • Room, 2 Double Beds, Accessible, View (Cathedral View)

    Room amenities

    • 360 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds, Accessible, View (Cathedral View)
  • Room, 1 King Bed, Tower

    5/5 guest room rating

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed, Tower
  • Room, 1 King Bed, Accessible, View (Cathedral View)

    Room amenities

    • 360 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Accessible, View (Cathedral View)
  • Room, 1 King Bed, Accessible, Tower

    Room amenities

    • 465 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed, Accessible, Tower
  • Premier Room, 1 King Bed, Accessible

    Room amenities

    • 360 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsPremier Room, 1 King Bed, Accessible
  • Executive Suite, 1 King Bed, Accessible, Tower

    Room amenities

    • 655 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed, Accessible, Tower
  • Premier Room, 2 Double Beds, View (Skyline)

    4.6/5 guest room rating

    Room amenities

    • 355 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsPremier Room, 2 Double Beds, View (Skyline)
  • Signature Suite, 1 Bedroom, Corner

    Room amenities

    • 790 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSignature Suite, 1 Bedroom, Corner
  • Deluxe Suite, 1 Bedroom

    Room amenities

    • 790 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Suite, 1 Bedroom
  • Family Suite, Multiple Beds

    Room amenities

    • 765 sq ft
    • City view
    • Sleeps 8
    • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds
    More detailsFamily Suite, Multiple Beds
  • Premier Room, 1 King Bed, View (Skyline)

    4.8/5 guest room rating

    Room amenities

    • 360 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsPremier Room, 1 King Bed, View (Skyline)
  • Suite, 1 Bedroom, Tower

    Room amenities

    • 1066 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 Bedroom, Tower

About this area

New York

Located in New York's Midtown neighbourhood, Lotte New York Palace is in the city centre and near a metro station. Times Square and 5th Avenue are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Central Park. Looking to enjoy an event or a match while in town? See what's going on at Madison Square Garden. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Guests love the hotel's location for the sightseeing.
Visit our New York travel guide
View in a map
Popular Location

What's nearby

  • Rockefeller Center - 5 min walk
  • Museum of Modern Art - 6 min walk
  • Grand Central Terminal - 11 min walk
  • Times Square - 12 min walk
  • Broadway - 15 min walk

Getting around

  • 51 St. Station - 5 min walk
  • Grand Central - 42 St. Station - 11 min walk
  • AirportNew York, NY (LGA-LaGuardia) - 28 min drive

Restaurants

  • Where to eat
  • Villard – Restaurant offering American cuisine. Serves breakfast, brunch and lunch daily.
  • Tavern on 51 – Open on selected days.
  • Pomme Palais – Café offering American cuisine. Serves breakfast, lunch and light fare.

About this property

Lotte New York Palace

Family-friendly New York hotel in Midtown, walk to 5th Avenue
A full-service spa, a restaurant and 3 bars/lounges are available at this smoke-free hotel. Additionally, a health club, a coffee shop/café and a steam room are on-site. All 909 rooms feature thoughtful touches such as bathrobes and slippers, along with WiFi and 24-hour room service. Guests will also find wired Internet (surcharge), plasma TVs and minibars.
Lotte New York Palace offers 909 forms of accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. Plasma televisions come with pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a health club, a steam room and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period), Wired Internet (surcharge)

Parking and public transport

  • Valet parking: USD 85 per night
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 24-100 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 3 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Shopping
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cots/infant beds
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference centre

Outdoors

  • Garden

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • TV/satellite channels
  • Films for purchase
  • Plasma TV
  • Premium channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and 2 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 125 per pet, per stay
Dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per day.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 24 and USD 100 per person (approximately)
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Valet parking fee: USD 85 per night
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Frequently asked questions

Can I cancel my reservation for free at Lotte New York Palace and receive a full refund?
Yes, Lotte New York Palace offers free cancellation on select room rates, because flexibility matters! Please refer to Lotte New York Palace cancellation policy on our site for more details about any exclusions or requirements.
Is Lotte New York Palace pet-friendly?
Yes, dogs are allowed at this property. There's a fee of USD 125 per pet, per stay. Service animals are exempt from fees.
How much is parking at Lotte New York Palace?
Valet parking is available for USD 85 per night.
What time is check-in at Lotte New York Palace?
Check-in is from 3 PM to 2 AM. Late check-in is available during limited hours.
What time is check-out at Lotte New York Palace?
Checkout is at noon.
Where is Lotte New York Palace located?
This family-friendly New York hotel is located in the entertainment district, within a 10-minute walk of 5th Avenue and Rockefeller Center. Central Park and Grand Central Terminal are also within 15 minutes. 51 St. Station is only a 5-minute walk and Lexington Av.-53 St. Station is 7 minutes.
4.5
Wonderful
5 - Excellent
1,312
4 - Good
449
3 - Okay
126
2 - Poor
43
1 - Terrible
22

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities, property conditions & facilities
The location was great,however the facility needs to be updated. Rooms could use new rugs a paint. Tile in the bathroom had mold stains. Not worth the money. Description is not correct, it has Bathrobes and slippers.. well they were notnin the room. They are saying that they are a Luxury hotel and I did not get that from the room I had.
Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
We always like to stay at the Lotte New York the staff are very friendly welcoming and helpful everything was phenomenal
Stayed 2 nights in Aug 2020

5/5 Excellent

Travelled with family, Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. Room was spacious and had an excellent view of the city.
Stayed 1 night in Jun 2018

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the middle of everywhere,
Stayed 5 nights in Dec 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is really great but the restuarant is little bit small snd expensive .
Stayed 4 nights in Jul 2018