Search Family-Friendly Hotels in Riviera Maya

"Beautiful location and great proximity to Xcaret park. However, you can tell they are short staffed in some areas and by the end of the night they might be overwhelmed or tired to follow through with any requests. The food was ok. Would still come back with the family."

"Loved it food was great in the buffet, staff were all nice and there was a lot of entertainment. Only thing I didn’t like was that reservations for the restaurants were impossible to makes they were always full and I would check as early as 5am and there wouldn’t be anymore availability."

"Grounds were beautifully maintained. Staff was so helpful and accommodating"

"The hotel and their staff made our stay to be an amazing experience, going above and beyond to make sure we had everything we needed in the room for our two year old toddler. Highly recommend"

"Overall the place was great, we had a wonderful time."

"The majority of the staff were very friendly. The rooms are nice and spacious. Hotel is a little dated. Was not impressed by the food on resort."

"Everything was good except for 2 things : 1) we went the last week of April and the seaweed at the beach was so much 2) a dinner reservation system was horrible, we arrived on a Sunday and immediately went to guest services to book our dinners for the week. The problem is nearly all of them were booked up for the week already even though this is during off-season, which was really surprising. We were able to get in at three of the restaurants during the weekday we had but the earliest reservations were at 9:30 PM. It’s ridiculous that you cannot book dinner reservations before your arrival. The pools were amazing though! "

"This was our third time at this resort. We absolutely love it. The staff is incredible, the food is delicious and the atmosphere is perfect!"

"The shoreline was very rocky, which made entering the water difficult. There was also a lot of seaweed, but the hotel staff diligently cleared it away, making our morning swims much more pleasant. The food was fresh and delicious, with a wide selection of fruits and vegetables. The rooms were clean, and the bed linen was fresh and clean as well. We had a wonderful time staying at the resort with our family."