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"Lets start from the beginning, the food at this resort is terrible. We stayed at Royal level and the food wasn’t any better then the buffet. The sewer smell in the resort is very off putting. We were made to change rooms because of a leak they had in the room under us. We came back from breakfast and the water in the shower and tub were shut off, we were told they had to turn it off due to a leak. We were understanding and told the staff its fine and when we would be back so our water could be turned back on. We came back to our room and there were five men in our bathroom cutting a hole in the ceiling with all of our personal belongings everywhere. At rhis point we were upset. Went to the desk and we were told it would be five minutes. We were lied to and the manager caught us as we were about to go to the pool and told us we had to change rooms. All in all it was about 5 hours lost of our vacation. This resort needs alot of updating. The best part was the wild life. "

"This was our first all inclusive. Buffet was impressive, lots of variety & kids loved endless Pina Coladas & ice cream. Shows in the evenings were a nice surprise and kids club events every day! We had trouble finding some of the posted events like Pilates class. Kids pools and areas have lots to do and everything is very clean and well taken care of. It was hard to find a quiet relaxing vibe. Wasn’t impressed with the beach area, got kicked out of some chairs in the only swimming part of the ocean, “Akumal guests only”. We had no idea! Just felt confused a lot, had trouble finding the buffet the first night after flying all day, they wouldnt let my kid in having swimsuit on. (I understand, but we literally had just shown up & didn’t know.) All the pools close at 6pm and there is no hot tub. "

"Our was clean and updated. We have an amount of preferred time which was bigger and more private than those on the ocean side. The property was beautiful. Not very accessible for those in a wheelchair or a scooter. The staff were great. We did have different experiences with staff at different restaurants. "

"Amazing scenery, very up kept amazing staff. "

"Clean room, great staff, Alfredo at the sand castle bar was great. "

"Kids club is the best! "

"Los baños están sucios "

"A beautiful resort with nice design and a local touch that makes it one of kind. Very big but with many different sections and a good choice of restaurants "

"Great property! As a vegetarian, food became a concern. The resort though is accommodating. "