Ocean Studio with Plunge Pool | Free minibar items, in-room safe, blackout curtains, iron/ironing board

Reviews of Etéreo, Auberge Resorts Collection

5 out of 5
Etéreo, Auberge Resorts Collection
Paseo Kanai 16, Playa del Carmen, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 16 out of 21 reviews" "
Rating 8 - Good. 3 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Neal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, unique getaway
Stayed 4 nights in Jan 2024

10/10 Excellent

leon, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Vinod Narayan on 12 Dec 2023
Dear Leon, Thank you for your visit. We are looking forward to seeing you again in the future. Vinod Narayan General Manager

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are not enough words for how much we enjoyed our stay. Every minute of our time at the resort was beyond expectations - from the unforgettable room and view, the highest quality customer service from every staff member we encountered, to the phenomenal food… especially at Itzam. We will always compare future “relaxing” vacations to this one and we have genuine plans to return one day - which is not a common thing we do since we enjoy staying in different places. We are telling all our family and friends to make an effort to visit!
Stayed 3 nights in Aug 2023
Response from Vinod Narayan on 12 Dec 2023
Dear Ryan, We are absolutely delighted to hear about your incredible experience at our resort! Your glowing feedback warms our hearts, and we're thrilled that every aspect of your stay exceeded expectations.It's truly an honor to be considered a benchmark for your future "relaxing" vacations, and we can't wait to welcome you back whenever you decide to return. Thank you for spreading the word to your family and friends; we greatly appreciate your recommendations.Vinod Narayan General Manager

10/10 Excellent

Charith, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic spot! Beach and pool areas are well attended and maintained. Dinning options are great too with different foods at each.
Stayed 4 nights in Jun 2023
Response from Vinod Narayan on 12 Dec 2023
Dear Charith, Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your time at Etéreo and that the culinary experience were well appreciated. We look forward to welcoming you back for another fantastic stay!Vinod NarayanGeneral Manager

8/10 Good

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underwhelming
I was completely underwhelmed with the hotel overall. The room was perfection, no complaints. The design of the hotel was beautiful - the property, decor, etc. However, the beach was terrible. It was tiny, the water was not crystal clear, not sure what it was as there was not a ton of seaweed visible. The sand was mostly hard, not the powder soft white beaches which are everywhere else in the area. I have stayed at every hotel in mayakoba, and I was very excited to try something new, but it was just a disappointment at this price point. The property is small and there are very few options for food. I am always a beach person, never hang out by the pool, but the food and beverage options (and prices, so weird!) were better at the pool. I ordered a $25 pina colada by the beach that was horrible... bad enough that I genuinely think it was an accident. I did not want to complain, so I just moved on and did not finish it. Service was ok, nothing special like at the rosewood or even fairmont hotels. Stunning design, but lacking in a lot of areas. It's new, so I hope they can improve.
Stayed 3 nights in Oct 2022
Response from Hotel Management on 13 Apr 2023
Dear Jessica, I'm sorry to hear that your experience at the hotel was disappointing. We understand that you were excited to try something new, and we regret that the beach and food options did not meet your expectations. We continue to work on cerattins aspects and feel confident that we are enhancing the operation daily. However, we are glad to hear that you enjoyed your room and appreciated the beauty of the hotel's design. We understand that exceptional service is a crucial aspect of any hotel stay, and we will continue to focus on elevating our service. Thank you for sharing your thoughts and experiences with us. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future. Kind regards, Vinod Narayan

6/10 Okay

Harsh

Travelled with family
Liked: Cleanliness, staff & service
Property is good but at the price one would expect something exceptional
Stayed 4 nights in Oct 2022
Response from Vinod Narayan on 12 Dec 2023
Dear Harsh, Thank you for sharing your thoughts with us. I appreciate your feedback on our property. I also understand your perspective on pricing and always aim to provide value for our guests. Your insights are valuable, and we will take them into consideration as we continuously strive to enhance our offerings. If there are specific areas you feel we can improve to meet your expectations, we'd love to hear more.Regards, Vinod Narayan General Manager

10/10 Excellent

Kai

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless
Stayed 2 nights in Aug 2022
Response from Hotel Management on 29 Aug 2022
Dear Kai, Thank you very much for your comment. We are looking forward to seeing you again at Etéreo.

10/10 Excellent

Kai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular. The absolute best in all of Cancun.
Stayed 1 night in Aug 2022
Response from Hotel Management on 31 Mar 2023
Dear Kai, Thank you for your feedback, we are glad you enjoyed your stay with us and we're looking forward to welcoming you back very soon.

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we had hoped for all around! Above all, every single person we met who work at Etereo are beyond kind and thoughtful and went above and beyond to make us feel so genuinely taken care of. We left feeling like we made new friends that we would love to see again. The restaurants, pools, our room and especially SANA (spa) were simply perfect and we experienced beautiful and spiritual experiences while there that we will never forget.
Stayed 5 nights in Aug 2022
Response from Hotel Management on 17 Aug 2022
We love to hear you enjoyed your stay at Etereo and your feedback is something that I will take immense pride in sharing with the team. Thank you for recognizing the people, this really would mean a lot to the whole team to know they made a lasting impression. I am glad to read all the positive comments about the restaurants, rooms, pools, and SANA. I will most certainly share this as this really motivates the team when they see this positive feedback. We hope to see you at Etéreo soon. Vinod Narayan General Manager

10/10 Excellent

Jeremy B

Stayed 3 nights in Jul 2022
Response from Vinod Narayan on 12 Dec 2023
Dear Jeremy, Thank you very much for taking the time to leave us a rate. I am glad to know that you enjoyed your time with us. We are looking forward to seeing you again at Etéreo. Warm regards, Vinod Narayan General Manager

10/10 Excellent

Daniel, Mexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El único tema es que reserve una habitación Ocean Studio con Sky deck y punge pool y me dieron una que solo era Ocean Studio with Plunge Pool. No entiendo la razón de ello ni se me hace correcto que no den lo que uno reservo y pago, aparte de ello el hotel es espectacular y un gran servicio. Lastrima que no honraron ni bonificaron el cuarto que no me pudieron dar
Stayed 3 nights in Jul 2022
Response from Hotel Management on 14 Jul 2022
Estimado Daniel, lamentamos mucho leer que tuviste esta situación. Voy a checar con el equipo para revisar a detalle lo sucedido y evitar suceda de nuevo. Esperamos verte muy pronto de vuelta por acá.

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel incroyable et service A1. Nous avons passé de superbes vacances et je le recommande sans hésiter.
Stayed 6 nights in Jun 2022
Response from Hotel Management on 14 Jul 2022
Cher Kévin. Nous apprécions grandement vos commentaires. Nous nous réjouissons de votre prochaine visite très bientôt

10/10 Excellent

Paige

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Clean, new, gorgeous rooms and service. Go before the massive new hotel opens next door and it’s busy and not relaxed!
Stayed 5 nights in Apr 2022
Response from Manuel on 2 May 2022
Dear Paige, Thank you for your feedback, we are glad you enjoyed your stay with us and we're looking forward to welcoming you back very soon.

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply stunning!
Stayed 2 nights in Apr 2022
Response from Manuel on 2 May 2022
Dear Julian, Thank you for your feedback, we are glad that you enjoyed your stay with us and we're looking forward to welcoming you back very soon.

8/10 Good

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredible great staff, great location brand new, almost perfect, the butler, Alvaro was the best I’ve had at any resort. the food was incredible the primary downside was the lack of dining options , it was the same dinner menu every night. They did offer the option of customized dinners which we took advantage for Mexican taco dinner that was fabulous. First day we noted many sand fleas. They were everywhere. They provided eco-friendly bug spray was not effective against them . Less prevalent in the days that followed yet they were there and all of us ended up with multiple bites. Recommend taking your own Deepwoods off or something to protect yourself against these fleas. The beach lounging options were incredible. Each weight service was good but could’ve been much more attentive. Overall probably the best resort we have stayed at in the Cancun/Playa area.
Stayed 4 nights in Jan 2022
Response from Manuel on 10 Jan 2022
Dear Richard, Thank you for your feedback, it is very important to us, as we strive to make each stay memorable, and we will continue to work toward that goal. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Rodrigo

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar increible para descansar y vacacionar en familia o con la pareja.
Stayed 2 nights in Feb 2024
Response from Vinod Narayan, General Manager on 5 Mar 2024
Estimado Rodrigo, Muchas gracias por tus amables palabras. Me da mucho gusto que haya sido una estancia agradable tu tiempo en Etéreo. Esperamos muy pronto tenerte de vuelta. Recibe un saludo afectuoso,

8/10 Good

Iliana

Travelled with family
Liked: Amenities
Es una linda propiedad para adultos
Stayed 7 nights in Dec 2023
Response from Vinod Narayan, General Manager on 26 Jan 2024
Estimada Iliana, Muchas gracias por tu mensaje acerca de la propiedad. Esperamos que hayan pasado una estancia agradable en Etéreo. Estaremos pendientes de su regreso. Saludos cordiales,

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C’était notre 2e séjour en famille à Etereo et nous y retournerons. C’est tranquille, magnifique et le service est exceptionnel.
Stayed 6 nights in Dec 2023
Response from Vinod Narayan, General Manager on 26 Jan 2024
Thank you for choosing to stay with us for the second time! We are thrilled to hear that you enjoyed your time at Etéreo. Your continued support means the world to us, and we cannot wait to welcome you and your family back for another memorable experience in the future.Warm regards,

10/10 Excellent

Alon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zwei Worte: einfach toll!
Stayed 4 nights in Nov 2023
Response from Vinod Narayan on 12 Dec 2023
Dear Alon, Thank you for your kind words! lt is truly heartening to hear that you had an enjoyable experience. We strive to create a welcoming and exceptional environment for our guests. If there are any specific aspects or services that stood out to you, or if there's anything we can do to make your future visits even more delightful, please feel free to share your feedback. We look forward to welcoming you back in the future!Vinod Narayan General Manager

2/10 Terrible

Marisela

Disliked: Cleanliness, property conditions & facilities
Muchas Deficiencias Muy cara
Stayed 3 nights in Aug 2023
Response from Vinod Narayan on 12 Dec 2023
Estimada Marisela, Agradezco mucho hayas tomado el tiempo de dejar tus comentarios. Lamento sinceramente que tu experiencia no haya cumplido tus expectativas. Valoramos cada comentario, y nos gustaría conocer más detalles para poder abordar las deficiencias que mencionas y mejorar nuestros servicios. Si hay aspectos específicos que te gustaría compartir, estamos aquí para escucharte y tomar las medidas necesarias para ofrecer una experiencia mejorada en el futuro. Tu opinión es importante para nosotros, y agradecemos cualquier información adicional que puedas proporcionar.Un saludo cordial, Vinod Narayan General Manager