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"Outstanding staff and fantastic room amenities! The extra touches added a lot of little pleasures to my stay. Plus, the food from the restaurant was incredibly delicious. A definite 5-star experience"

"I just stayed at Crosby Street Hotel for 6 nights and it was one of the best hotels I have stayed in and match the Firmdale's excellent service. These people know how to run a hotel. The head concierge Chris and his protege Freddy are excellent as are the front desk staff. Nothing is too much trouble. The rooms are spacious, there is a great outlook and it is in an excellent location. The interior of the hotel is interesting and inspiring. The service was personal without being intrusive. My...

"Absolutely loved this place. Wonderful staff and a great ambiance. The breakfast was amazing! "

"always a good choice in Soho. Nicely furnished clean quiet rooms and good common areas. "

"Very nice hotel, but generally dark in most areas. Entering at street level into a dark space with no direction that the lobby is on the next floor was unacceptable. Service at the lovely lobby bar was not up to the standards expected at this level hotel. Very slow and not crowded. Very nice room with a great view and amenities. "

"Great staff. Shower did not have pressure. Gym equipment is dated. "

"Perfect location."