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"The hotel staff were helpful and friendly. Our room was clean and a decent size, the bed was comfortable. There was only one mirror in the room and no electrical outlets in the bathroom making it difficult to get ready to go out. The room was warm and the air conditioner was in operable so we had to open the window, which was fine and comfortably except it got stuck and when we called maintenance they never came. We weren’t able to check in until 4 and there were people with their luggage sitting and laying everywhere in the lobby, it looked like a homeless shelter. I will not stay here again. "

"First time visitor to New York City and it was a fantastic time! We got a great deal with Expedia for the Hyatt Regency and I am so glad we chose the Hyatt. The location is perfectly located right in time square and so many other staple places to visit while in NYC like Rockefeller Center, Radio City Hall, Nintendo Store, FAO Schwartz to name a few. Not to mention, we were smacked dab in the middle of the theater district, with Chicago right outside our entrance! We were also a short walks away from Central Park, Carnegie hall, so many museums and more! Back at the hotel, the staff were super friendly and helpful. Rosa greeted us and was so accommodating as only half of our party showed up the day before and was able to get us conjoined room and that really made our trip so memorable. Thank you Rosa! The cleaning staff was so kind and did a great job at getting us extra towels and straightening our rooms when needed. I didn’t catch her name but she was just awesome! The hotel was clean and offered everything you needed. The only thing I would wish they would consider is offering spring bottle water instead of Dasani because they are just horrendous but that’s just a personal preference and the bonus there is that it was complimentary. Needless to say, I would definitely pick this location again on my next visit to New York and you should too! "

"The entrance keypad needs to be user friendly. The buttons are stiff and I had an emergency and spent 25 mins trying to get the keypad to recognize the entry code"

"My daughter and I stayed at the Sheraton Times Square for our weekend visit to the city, and I would absolutely stay there again! It was so walkable to everything we wanted to do, and I really appreciated that we were each given an included bottle of water from the hotel gift shop each day. The room was comfortable and clean, and all of the staff were very kind! The hotel was undergoing renovations during our stay, but we did not experience any noise or disruption. I hope to be able to come back to see what changes were made!"

"This location was AMAZING!! It’s steps away from Times Square, and we were able to walk almost anywhere in that area. The staff was friendly, and helpful with answering our questions. Definitely recommend this place!!"

"Bathroom was small and in need of repairs, check in wait took longer than expected, and an extra facility fee was added when I arrived. "

"I was disappointed with my stay. For a 4-star hotel, the room was very run down—peeling mirror and wallpaper, a stain on the bedspread. There was also construction outside the hotel that continued past midnight. I booked a king room but received a room with two double beds. I couldn’t reach the front desk when I needed help, and no one asked about my stay at checkout. Wouldn’t recommend this hotel to anyone."

"We stay here every time we’re in NYC. Love it. The breakfast vouchers are helpful as well. We’re not ones to stay in the room much when we’re on vacation so we don’t require much"

"Overall, this was a really disappointing experience. The lobby itself is beautiful and has a great ambience, and the staff were polite. The rooms were clean and the basic amenities were fine. However, the biggest issue was that the hotel did not deliver what was advertised on Expedia. The room we received looked much older and more worn than the photos online and was definitely not in the same condition that was promised. We also specifically booked a suite with queen beds, but when we arrived we were given two double beds instead. When we brought this up, the hotel did not accommodate us and still charged the same price we originally paid, saying it wasn’t their problem since the booking was through Expedia. Another major downside was the parking. Because the garage is connected to the hotel, it costs $52 per day. If you take your car out during the day and need to re-enter, you are charged another $52. That’s in U.S. dollars, which makes it even more expensive for international travelers once conversion rates are considered. Overall, while the lobby and staff were nice, the room quality and the lack of flexibility with the booking made the stay not worth the price. I would not recommend staying here if you’re expecting the rooms to match the photos online."