Location, friendliness of employees and value for money
Attentive service from staff. Free room upgrade and bottle of wine left in the room
Ace Hotel London is in the best neighborhood for nightlife in London. All of the spaces offered out from the huge (deluxe king) room, the lobby, the rooftop lounge and the club next door. When I come back to London, I would love to be staying here again.
During my previous stay a staff member asked if I was here for business or pleasure (we are a couple), that was unneeeded. However, the last female employee who greeted me and my partner was extremely friendly and non-invasive. Thank you!
I liked the proximity to the train station (about 10min walk) and restaurants although we didn’t get to eat around the area because we were always in downtown after breakfast and come back late. The sofa bed sheet had dry blood or red stain when we arrived although they changed it right after notifying ...
Rooftop bar is spectacular do not miss it on a sunny day
Very modern and tech savy. The lobby is beautiful. Don't like the lack of small shampoos, lotion, conditioner, etc.
Good location, albeit a bit difficult to find. No elevator/lift, so be prepared to carry all your belongings upstairs. Rooms were cozy and clean. Only problem was our towels smelled heavily of cigarette smoke! It took awhile to get a new set delivered to the room. Good value for the location.
Nice location, great staff and the breakfast was very good
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