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The Rubens at the Palace

Photo gallery for The Rubens at the Palace

Primary image
Premium bedding, in-room safe, individually decorated
View from room
Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated

Overview of The Rubens at the Palace

VIP Access

The Rubens at the Palace

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
39 Buckingham Palace Road, London, England, SW1W 0PS

Explore the area

  • Popular LocationBuckingham Palace7 min walk
  • Popular LocationHyde Park13 min walk
  • Popular LocationBig Ben20 min walk
  • AirportLondon (LHR-Heathrow)40 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

London

The Rubens at the Palace is located in London City Centre, a neighbourhood in London, and is near a metro station. Buckingham Palace and Royal Albert Hall are cultural highlights, and some of the area's popular attractions include London Eye and Sea Life London Aquarium. Check out an event or a game at The Oval, and consider making time for Science Museum, a top attraction not to be missed. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Buckingham Palace - 7 min walk
  • Green Park - 12 min walk
  • Hyde Park - 13 min walk
  • Westminster Abbey - 15 min walk
  • Big Ben - 20 min walk

Getting around

  • London Victoria Rail Station - 3 min walk
  • Victoria Underground Station - 5 min walk
  • Heathrow Airport (LHR) - 40 min drive

About this property

The Rubens at the Palace

Luxury London hotel in London City Centre, walk to Buckingham Palace
This smoke-free hotel features 2 restaurants, 4 bars/lounges and a 24-hour business centre. WiFi in public areas is free. Additionally, valet parking, coffee/tea in a common area and 24-hour room service are on-site.
The Rubens at the Palace offers 161 accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages spoken

Afrikaans, Chinese (Mandarin), Danish, Dutch, English, Estonian, Filipino, French, German, Hindi, Hungarian, Italian, Latvian, Lithuanian, Polish, Portuguese, Romanian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (GBP 70 per night)

Food and drink

  • English breakfast available for a fee daily 7 AM–10 AM: GBP 30 per person
  • 2 restaurants
  • 4 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • The English Grill
  • The Curry Room
  • The Leopard Bar
  • The New York Bar
  • Bbar & Restaurant

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

More

  • Living plant wall
  • Renovated entire property – May 2018
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Champagne service
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Electrical adapters/chargers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 500 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: GBP 30 per person (approximately)
  • Valet parking fee: GBP 70 per night
  • Pet fee: GBP 500 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Rubens Palace
Rubens Palace Hotel
Rubens Palace Hotel London
Rubens Palace London
Rubens At The Palace London
The Rubens At The Palace Hotel London
The Rubens At The Palace London, England
The Rubens At The Palace Hotel
The Rubens At The Palace London
The Rubens At The Palace Hotel London

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 672 out of 972 reviews
5 - Excellent 69%
Rating 4 - Good. 219 out of 972 reviews
4 - Good 23%
Rating 3 - Okay. 63 out of 972 reviews
3 - Okay 6%
Rating 2 - Poor. 16 out of 972 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 972 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.8/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at the Rubens because of the location and the fine service.
Stayed 4 nights in Jun 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rubens is a great place to stay in central London! The stand-out service of the staff there is amazing. Every single person we interacted with was friendly, engaging, and ready to help with anything and everything. The rooms were clean and comfortable and the location was amazing! Walkable to many attractions and nearby restaurants and bars. I would stay here again and recommend it to anyone visiting London!
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service
Great location, small room but very clean .
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we were dropped off by our cab we felt like we were part of a family here. Tony and Marius greeted us warmly, especially making a fuss over the kids (we have 4, under 13). The rest of the staff were likewise helpful, friendly and funny. As we were checking in Maisie whisked the kids away for an activity…. A distraction that was so welcome after a day of travel. The location was incredible- we looked across to the Buckingham Palace Mews. We did the tour and highly recommend it for a glimpse of what goes on behind the walls. We were under 20 min walk to most of our destinations like Westminster Abbey, Knightsbridge, Trafalgar Square and Piccadilly Circus. It is around the corner from Victoria Station, which would have been handy were it not for the rail strikes during our visit. The rooms are each unique, dressed in “royal” finishes. There were several options for dining. We tried the Curry Room which was an incredible experience of flavours and service. Afternoon Tea was a major highlight for us all- service, sandwiches, scones and sweets, washed down with tea…. Or bottomless champagne! The New York Bar, off the lobby, had expertly crafted drinks and very good bar food. We all enjoyed the entertainment from the resident lounge singer! The kids had creative mocktails. I could go on… but we really enjoyed this hotel for both location and comfort, but mainly for the warmth and charm of the staff which would make us want to come back again!
Stayed 3 nights in Jun 2022

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pull-out bed in our room should have been in a dumpster. We asked for improvement and they added a duvet and asked us to tell them if we weren’t satisfied. If they don’t do their best when we ask the first time, they may not have bothered trying. Also, the view from our window was an absolute disgrace.
Stayed 3 nights in Jun 2022