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Excellent stay, friendly and helpful staff, very clean and comfortable.

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Everything was perfect. Clean and nicely decorated hotel with good quality amenities, toiletries and in room facilities. Food was lovely and there was a good pool and gym. They put some nice treats in the room for my birthday. The service was outstanding and made the stay special.

First time staying at the OWO and I have to say it did not disappoint

Absolutely loved this hotel ❤️ from the moment we arrived until we left, the staff and service are exceptional as is the hotel and facilities. Couldn’t fault anything at all. The best hotel we’ve stayed in in London and I’ve tried many of the 5 star hotels here! The breakfast was epic! Honestly first class all round! We were given alcoholic welcome drinks on arrival In the beautiful new bar and showed around personally by the lovely Katerina. Will definitely be staying here again when we...

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

We stay at The Lanesborough regularly when visiting London. This was our second Christmas stay and we have already booked for 2024 because this hotel is wonderful. The staff are all incredible and make you feel so special.

Absolutely loved it. Quality from top to bottom. Cost,quiet,excellent food,friendly ,helpful stuff,the whole interior design-perfect! The only think I really didn’t like was the temperature at the sauna which needs to be adjusted,it was so hot that after three minutes I felt I was being burned. It’s definitely a health hazard,especially for people who are not very experienced with saunas . Otherwise,highly recommended ,will definetly come back!

The Connaught was a lovely experience, of a true London traditional hotel. Couldn't fault our stay. Facilities great incl pool spa area. Location perfect for new bond st /mayfair area

We really enjoyed our stay. The room was small but well appointed. The staff were very friendly. The lounge and bar are very luxurious. The location is excellent.

The staff were awesome, they can’t do enough for you. We had a wonderful stay. The hotel is located outside of downtown Lisbon and the hotel put on a complimentary shuttle bus, which saves a bus, metro or taxi fare. The hotel is very close by a metro station though.

We had a wonderful stay. The staff (especially Deky and Abdallah) were extremely helpful and friendly, particularly when they booked taxis and advised on local places to visit. We travelled as a family and felt very well accommodated throughout our stay. The Classic Rooms are a nice size and gave us plenty of space. The Standard Rooms are smaller, so if you are travelling with children, you may find the Classic Room more comfortable. There are also some lovely local bakeries less than a...

We arrived at the airport at 2.00 am and just walked across the road to the hotel, which was so convenient. A very comfortable bed was welcome after a long flight. Breakfast was excellent. I would certainly stay there again.

We loved this hotel. The spa pool was a godsend for these hot days. The room was very cozy and well-decorated, and we loved the view from the balcony. A lovely touch was the cake and refreshments that welcomed us when we got back from exploring. The hotel couldn’t be better situated, with easy access to the metro. Will be back!

Beautiful place.. amazing staff and beautiful piano bar too boot!

We arrived early, so weren't expecting to be able to check in. No problem whatsoever, we were welcomed, found the room was ready and got checked in straight away. This enabled us to get out and see Paris far earlier than expected. The hotel room was extremely well appointed, comfortable and clean. The hotel is quirky and very well decorated. The staff are great, they certainly make you feel at ease and were always polite and friendly. My wife and I thoroughly enjoyed the 4 days we spent there...

This hotel is beautiful. The staff are really great and where do kind to us. Only feedback is that the pool is not really a pool. The spa is stunning but small so feels very busy. Would 100% stay again.