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"Nice hotel"

"The hotel and its amenities are great. Staff are friendly and service is quick. Food is excellent. Beach was beautiful but with high waves which made it difficult to swim. The crowd was mostly elderly."

"All Good except the complimentary water bottles provided should be according to family size. We were 4 of us and they provided 2 small bottles daily. I know my deal was not all inclusive but at least water should be on demand and as much as you wish. "

"My boyfriend and me just came back from a week long trip and had a great time relaxing. Even though it is a family ressort we found the property great for young couples as well. The beach was well maintained, drinks were great, staff was wonderful and food was incredible. There were always so many options and the food was fresh. For our first vacation together we really enjoyed our stay and being at an all inclusive made it stress free."

"Biviana in the spa is amazing - massage and facial!"

"Staff are excellent and very friendly."

"This was our second time staying at Sunscape and we will be back. The property is very clean, the food is great, and the staff is so friendly and helpful. Loved that it’s family friendly with things to do for all ages. The pool is on the smaller side but it never felt crowded and we never had trouble finding chairs. "

"Everything was excellent, no disappointments."

"Stayed March 17-22, 2026 with my elderly mother and two kids (ages 9 and 11). The resort itself is large with decent pools, restaurants, and a kids club. My children enjoyed the facilities and we had some good family moments. That part was fine. The reason for this rating is the Palace Elite timeshare operation that is baked into the check-in experience. At check-in, staff in green shirts approached me, called me an "Expedia VIP," and offered two complimentary Grand Day Passes to The Grand section of the resort. This sounded like an Expedia benefit. It was not. It was a timeshare sales pitch. The catch: my entire family — including my 76-year-old Mandarin-speaking mother and my two young children — had to sit through a 90-minute sales presentation. I offered to attend alone. Refused. Since my mother speaks no English or Spanish and my kids are 9 and 11, this was an impossible condition. Result: I paid $600 USD out of pocket for the day passes that had been offered as "free gifts" moments earlier. It gets worse. When I complained, the resort offered a $200 partial refund — but only if I signed a Release of All Claims with a confidentiality clause preventing me from discussing the experience publicly. I declined to sign a gag order. I also later learned that my booking included $250 in resort credits as part of Expedia's VIP Access program. Nobody at check-in told me about them. They went unused. The only "VIP benefit" anyone communicated was the timeshare presentation. "