Riviera Maya Waterpark Holidays

We had a great time at this resort. The staff was wonderful and attentive. Our room is clean. The villas are quiet and safe. Huge swimming pool. We enjoyed our access to the other Bahia Principe resort. Thank to Jeremia at the Kukulcan restaurant for the great service and table decor. Thank you to Alejandro for booking our a la cart .

Timeshare heavy and if you aren’t an owner, they will do anything to get you to attend a presentation. Resort’s staff was extremely helpful, friendly and willing to go above and beyond. They even came to decorate our room for our daughter’s birthday, they made her a beautiful balloon arch, brought her a yummy slice of cake and for us a bottle of champagne. Buffet was not bad, but not great. The other two on site restaurants were good. The pools were clean and the perfect temperature. The grounds were tropical, clean and well maintained. The beach unfortunately does not look like the pictures due to erosion, but still beautiful and well maintained. Overall it was a wonderful stay.

Perfect hotel to stay if you don’t want to spend a lot of $$ on the Xcaret Hotels. This hotel have their own entrance to the Xcaret Park, Xplor is only like 20 min walking(5 min in car). They do offer transportation to the parks, and Xcaret have an office in their Lobby where you can buy tickets to the park. Staff was friendly, hotel have beautiful views and a lot of stuff to do. Food was ok nothing from another world but decent. Only thing I didn’t like was their alcohol drink,to simple and no flavor in them. But overall it’s an ok hotel.

Food really wasn’t that great

I enjoyed my stay. Was bothered that nobody seemed to care that the room beside me was smoking, which made my experience less valuable. I feel like the food was mediocre, there wasn’t anything or anywhere. I ate where I wanted to go back for seconds. My arrival was lackluster, I did not feel important. When the first question I am asked is my age and if I’m single or married, for marketing purposes. I was disappointed by the absence of servers in the pool area, verse what I’ve experienced at other resorts. I do, however, appreciate the peacefulness of the resort.

We loved the property and amenities; the staff is very professional, and the service is great in all areas. However, the specialty restaurants La Locanda & Steakhouse have very poor air conditioning inside, which makes the dinner experience super uncomfortably hot. Someone in our party even felt so bad that she could not finish the meal and had to step outside of the restaurant, it is a shame since we booked this hotel for a party of 6, and ended up having such a bad experience.

I enjoyed my stay. Was bothered that nobody seemed to care that the room beside me was smoking, which made my experience less valuable. I feel like the food was mediocre, there wasn’t anything or anywhere. I ate where I wanted to go back for seconds. My arrival was lackluster, I did not feel important. When the first question I am asked is my age and if I’m single or married, for marketing purposes. I was disappointed by the absence of servers in the pool area, verse what I’ve experienced at other resorts. I do, however, appreciate the peacefulness of the resort.

Everything was great, we love the rooms and the pool in building 4. Food was great, and the service. Not a lot of beach, but we loved the pool at the beach. Overall great trip.

Staff was very friendly and there was nice variety of things to do

We loved the property and amenities; the staff is very professional, and the service is great in all areas. However, the specialty restaurants La Locanda & Steakhouse have very poor air conditioning inside, which makes the dinner experience super uncomfortably hot. Someone in our party even felt so bad that she could not finish the meal and had to step outside of the restaurant, it is a shame since we booked this hotel for a party of 6, and ended up having such a bad experience.

The service was great. I even got a complementary bottle of wine and cake for my birthday trip there.