Riviera Maya Waterpark Holidays

Un beau hotel et surtout bien entretenu. Le buffet n’est pas assez diversifié, aucun fruit de mer. Une partie du buffet est souvent fermée, manque de personnel. Le peu de personnel n’est pas assez souriant, sympathique. Coté spectacle, aucun pendant toute la semaine. C’est souvent un DJ à l’extérieur, uniquement de la musique latine aucune diversification. La piscine est très propre et bien entretenue.

The property is beautifully maintained, featuring a pristine beach, multiple pools, diverse dining options, and daily entertainment. A unique highlight is the on-site Maya ruins and abundant wildlife—including spider monkeys, coatis, agoutis, iguanas, tropical birds, and deer. It was incredible to experience the local culture and nature without leaving the resort. Management clearly does a fantastic job keeping operations running smoothly. We booked the Royal Level, and the upgrade was well worth it. Our room was remarkably spacious, clean and we loved having access to the exclusive amenities. A major perk was the Royal Level's private pool and French restaurant, which offered an outstanding all-inclusive menu with absolutely no reservations required. Across the rest of the resort, the buffet restaurants provided excellent variety, and we were consistently impressed by the overall food and drink quality. Above all, the staff truly makes this resort shine. They are consistently attentive, courteous, and genuinely happy to help. We appreciate everything the team did to make our family vacation a great memory and highly recommend this resort.

The rooms were clean, and the staff was very accommodating. The food was hit or miss, with some meals being better than others. One of the biggest drawbacks was the pool design. The pool was about 5’3” deep throughout, which made getting drinks from the poolside bars inconvenient. Instead of being able to walk up to the bar, you basically had to swim over. Once you got a drink, it was difficult to swim away while holding it, so most people ended up staying around the bar area. This caused the pool bars to be consistently overcrowded.

The rooms were clean, and the staff was very accommodating. The food was hit or miss, with some meals being better than others. One of the biggest drawbacks was the pool design. The pool was about 5’3” deep throughout, which made getting drinks from the poolside bars inconvenient. Instead of being able to walk up to the bar, you basically had to swim over. Once you got a drink, it was difficult to swim away while holding it, so most people ended up staying around the bar area. This caused the pool bars to be consistently overcrowded.

The property is beautifully maintained, featuring a pristine beach, multiple pools, diverse dining options, and daily entertainment. A unique highlight is the on-site Maya ruins and abundant wildlife—including spider monkeys, coatis, agoutis, iguanas, tropical birds, and deer. It was incredible to experience the local culture and nature without leaving the resort. Management clearly does a fantastic job keeping operations running smoothly. We booked the Royal Level, and the upgrade was well worth it. Our room was remarkably spacious, clean and we loved having access to the exclusive amenities. A major perk was the Royal Level's private pool and French restaurant, which offered an outstanding all-inclusive menu with absolutely no reservations required. Across the rest of the resort, the buffet restaurants provided excellent variety, and we were consistently impressed by the overall food and drink quality. Above all, the staff truly makes this resort shine. They are consistently attentive, courteous, and genuinely happy to help. We appreciate everything the team did to make our family vacation a great memory and highly recommend this resort.